Join a Premium Artisan Food Distributor | West Ryde Location
No Weekends | Opportunity For Growth | Small, Close-Knit Team
About The Company
Our client is one of Australia's fastest-growing premium artisan food distributors, based in the West Ryde/Meadowbank area.
Their customers include Woolworths, David Jones, premium supermarkets, health food stores, local retailers, butchers, fresh produce stores, and delis.
They partner with exceptional boutique brands from Australia and around the world, helping them establish and grow within the retail space.
Their business is built on strong relationships, exceptional service, and an exciting portfolio of premium food products — from snacks, pickles, yoghurt, and chocolate to sauces, jams, and artisan pantry staples.
About The Opportunity
The primary purpose of this position is to be the main point of contact for clients and the Sales Team via phone, email, and Slack — owning the client experience end to end while supporting key accounts and financial processes.
Reporting directly to the
Director
, some of your responsibilities will include:
Processing orders and following up on invoices and payments
Making outbound calls for relationship building and lead generation
Preparing weekly reports and liaising with warehouses and couriers
Answering inbound enquiries with a proactive, solutions-focused approach
Assisting with lead setup, onboarding, and accurate record-keeping
About You
The successful candidate will have:
2+ years experience in a phone-based client service role
Strong verbal and written English communication skills




Exceptional attention to detail and organisational skills
A proactive, problem-solving approach in a fast-paced environment
Strong Excel and Outlook skills — ODOO and Slack highly regarded
What's in it for You?
Convenient West Ryde Location — close to trains and buses
Flexibility & Opportunity for Growth
in a fast-growing business
Monday to Friday, 9-5 | Smart casual, child & dog-friendly office
Small, Close-Knit Team
— a supportive office of 4-5 people
Access to Premium Products at Cost Price
— try new foods
Apply today and don't miss out on starting this opportunity as soon as possible!
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Questions
Please select your current eligibility to live and work in Australia.
Visa - Full Work Rights with No Limitations
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Please confirm which suburb you currently reside in.
Do you have at least 2 years' experience in a phone-based client service or coordination role?
If so, please briefly detail your experience.
What software or systems have you used in previous roles?
What interests you about this role with an artisan food distributor, and what draws you to working in a small, close knit team setting?
Please outline your availability to start in a new role.
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