We are looking for a friendly, reliable and organised Casual Motel Receptionist to join our team. The successful candidate will be responsible for providing excellent guest service, managing reservations and supporting the daily operations of our motel.
Key responsibilities
Take and manage room bookings, respond to enquiries and update reservations in the booking system
Welcome guests, assist with enquiries and provide a friendly and professional customer experience
Process guest check-ins and check-outs efficiently and accurately
Check room availability and status, coordinate with housekeeping and ensure rooms are ready for arriving guests
Complete daily booking, payment and transaction reconciliations and maintain accurate records in system
Monitor and respond professionally to guest reviews on Booking.com and other online booking platforms
Communicate and cooperate with travel agencies,



booking agents and online travel partners regarding reservations, rates, payments and guest enquiries
Handle phone calls, emails, payments and general reception duties
Work closely with management, housekeeping and other reception staff to ensure smooth daily operations
About you
Good communication and customer service skills
Basic computer skills and the ability to learn motel booking systems
Good organisational skills and attention to detail
Ability to handle payments and basic reconciliation accurately
A positive attitude and the ability to work independently as well as in a team
Reliable, punctual and adaptable to work casual shifts, including weekends and public holidays when required
Previous motel, hotel or reception experience is an advantage
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📌 Part Time Receptionist (Wollongong)
🏢 Windang inn hospitality
📍 Wollongong