Help Older People Find a Pathway to the Support They Need
When accessing support feels overwhelming or the usual pathways aren't working, having the right person alongside you can make all the difference.
As a
Community Connector
, you'll work with older people experiencing complex circumstances to understand what matters to them, explore their options and connect with aged care and community supports.
You'll need to be resourceful, resilient and persistent, with the creativity to look beyond the obvious solution and find practical ways forward when the system is difficult to navigate.
Why Join ADA Australia?
$84,462 p.a. (based 32 hours per week) + super + generous NFP salary packaging
Flexible hybrid work arrangements
Meaningful work with genuine community impact
Varied role combining intensive client support, outreach and community engagement
Opportunity to build strong networks across Townsville
Supportive and collaborative team workplace
About the Role
You'll provide specialist, intensive support to older people who need additional assistance to access aged care and other services.
Clients may be experiencing circumstances such as homelessness, mental health challenges, domestic and family violence, financial hardship, hoarding behaviours, substance use or social isolation.
Your work will include:
Helping clients understand and access aged care and community supports
Supporting people to navigate My Aged Care and assessment services
Using assertive outreach to engage people who may not connect through traditional pathways
Exploring options and addressing barriers with clients
Connecting people with services that support their broader wellbeing
Following up as services and supports are established
Building partnerships with local organisations, community groups and service providers
Representing ADA Australia at community events, forums and networking activities
Service gaps and systemic limitations mean a client's preferred outcome may not always be achievable. You'll need to remain solutions-focused,



consider realistic alternatives and recognise that meaningful progress can take different forms.
About You
You'll be calm, practical and comfortable working with people whose circumstances may not have simple solutions.
You'll bring:
A qualification in human services, social work, behavioural science or community services, or an equivalent combination of relevant experience, education and/or training
Experience working with older people and/or people experiencing complex circumstances
Strong client engagement, casework, service navigation or outreach skills
Knowledge of services and supports available to older people, or the ability to develop this knowledge
Strong problem-solving skills and resourcefulness
Confidence building relationships with community organisations, service providers and local networks
Strong written and verbal communication skills
Sound administration and computer skills
What Success Looks Like
Success won't always mean finding a solution. It may mean:
Helping someone who has struggled to engage with services take an important next step
Finding a workable pathway through a fragmented service system
Connecting someone with support that improves their circumstances
Strengthening local connections that make services easier to access in the future
Current National Criminal History Certificate
NDIS Worker Screening Clearance
About ADA Australia
ADA Australia is an independent not-for-profit organisation providing information, education, advocacy and legal services to help older people and people with disability understand and exercise their rights and make informed choices.
Applications close 5:00pm, 26 November ****, unless filled prior.
For more information about ADA Australia, visit
adaaustralia.com.au
or contact
******
.
Join an organisation where diversity is celebrated, inclusion is lived, and every voice matters. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, members of the LGBTIQ+ community, and people from culturally and linguistically diverse backgrounds.
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📌 Community Connector (Townsville)
🏢 Aged and Disability Advocacy Australia
📍 Townsville