Braeside, Melbourne | Customer Support and Supply Chain | Full time
Are you the person who sees what needs to be done and gets onto it?
WE-EF is looking for an enthusiastic and highly responsive Customer and Supply Specialist to support our Customer Support and Supply Chain teams.
This is a fast-moving role for someone who enjoys solving problems, following strong processes and managing multiple priorities without losing track of the detail. You'll respond to customer enquiries, process orders, follow up suppliers, monitor stock and help keep information flowing across the business.
You don't need lighting industry experience. We're more interested in how quickly you learn, how well you work with systems and whether you take ownership when something needs to be done.
About WE‐EF
WE‐EF is an internationally recognised exterior lighting specialist with a strong reputation for technical quality, thoughtful design and long-term performance.
Our Australian team supplies professional lighting solutions across Australia and New Zealand, supported by local assembly operations at our Braeside facility. You'll be joining an established global brand and a supportive local team that values being passionate, accountable, solution focused, team driven, innovative and creative.
The opportunity
Working across Customer Support and Supply Chain, you'll help WE‐EF deliver on its commitments to customers, suppliers and internal teams.
You will:
Manage a high volume of incoming customer enquiries by phone and email.
Prepare quotations and provide accurate information about pricing, product availability and lead times.




Enter, process and monitor sales and purchase orders.
Follow orders through from initial enquiry to dispatch and invoicing.
Liaise with customers, suppliers, sales partners and internal teams.
Follow up suppliers for delivery dates and elevate delayed products.
Run shortage reports and identify issues requiring action.
Assist with stock variances, purchasing records and item master data.
Support warranty, product service and non-conformance processes.
Provide cover across the Customer Support and Supply Chain teams when required.
Maintain accurate records and follow established processes.
Identify issues early, find practical solutions and act promptly.
What you'll bring
You may come from customer service, sales support, order processing, supply chain, purchasing, administration or another fast-paced coordination role. Lighting experience is not required; we'll help you learn our products and industry.
What matters is that you are:
Process-driven and comfortable working within established systems.
A quick learner who can absorb new products, terminology and procedures.
Enthusiastic, proactive and willing to get involved.




Highly responsive and inclined to act promptly when something needs attention.
Calm and solutions focused, even when priorities change or pressure increases.
Able to manage multiple tasks and competing deadlines.
Accurate, thorough and attentive to detail.
Comfortable taking ownership while knowing when to ask for support.
Confident communicating with customers, suppliers and colleagues.
A collaborative team member with a positive, practical approach.
You will also bring:
Previous customer service, sales support, order-processing or administrative experience.
Practical Excel capability, including setting up and working with formulas.
Experience using SAP or another ERP system, which would be highly regarded.
An interest in using AI tools to work efficiently and improve processes, which would be advantageous.
What you can expect from WE‐EF
WE‐EF offers:
A supportive and caring workplace.
A varied role with exposure to both customer service and supply chain operations.
Training in WE‐EF's products, systems and processes.
Flexible working arrangements.
An Employee Assistance Program.
Employee product-purchase opportunities.
Employee recognition awards.
The opportunity to work with Australian and international colleagues across an established global lighting brand.
Our recruitment process
As attention to detail, systems capability and problem-solving are important in this position, shortlisted candidates will be asked to complete practical competency testing as part of the recruitment process.
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📌 Customer And Supply Specialist (Melbourne)
🏢 WE-EF LIGHTING
📍 Melbourne