We're looking for an organised, reliable receptionist/office administrator to be the friendly face of our small, busy St Kilda accounting practice. You'll run the front office independently, as our office manager works remotely.
Key responsibilities
Manage the front office independently
Handle phone lines in a calm and professional manner
Scan, file, and manage mail and client documents with strong attention to detail
Handle confidential client information (TFNs, financials) with complete discretion
Manage client documents and maintain confidentiality
Provide transparent, professional written communication for client emails
Work with Microsoft 365, PDFs, XPM/Xero, ATO portal, NowInfinity, ASIC Connect, and e-signing tools
Follow processes carefully
Identify and resolve issues proactively
About you
1-3 years' admin or reception experience, ideally in an accounting, legal or financial services office
Calm and professional on a busy phone line
Strong attention to detail when scanning, filing, handling mail and managing client documents
Comfortable with Microsoft 365 and PDFs, and quick to learn new systems
Clear, professional written communication
Warm, proactive and organised
Lives locally and is punctual and dependable
Confident working independently
Opportunity to grow into a broader office management role
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