Noosa Council values the contribution of our people and is committed to creating a workplace where employees feel supported, respected and empowered to succeed. We celebrate diversity and are proud to foster an inclusive environment that promotes health and wellbeing, work-life balance and meaningful career development.
Join our supportive and progressive organisation and be part of a team delivering on our vision -'Noosa Shire - different by nature'
ICT Operations Officer
Noosa Council values the contribution of our people and is committed to creating a workplace where employees feel supported, respected and empowered to succeed. We celebrate diversity and are proud to foster an inclusive environment that promotes health and wellbeing, work-life balance and meaningful career development.
Join our supportive and progressive organisation and be part of a team delivering on our vision -'Noosa Shire - different by nature'
The Opportunity
Drive the delivery of reliable and secure technology services that support Noosa Council's operations. As an ICT Operations Officer, you will provide technical support, manage end-user systems and devices, and help maintain a seamless technology experience across the organisation. You'll contribute to cyber security, system administration and ICT projects while building strong relationships with stakeholders. This is a great opportunity for a customer-focused ICT professional who enjoys problem-solving and supporting the delivery of essential Council services.
Vacancy Details
Position Status -Full-Time
Employment Type - Permanent
Department -Corporate Services
Branch-ICT
Classification - Qld LGIA (Stream A) - State ****, Division 2, Section 1 - Administrative, Clerical, Technical, Professional, Community Service, Supervisory and Managerial Services
Position Remuneration - LGOA Level 4
$93,213 - Base annual salary
$105,804 - Total Remuneration Package which is based on a full-time employee and inclusive of 12% Employer superannuation and 17.5% annual leave loading.
Location -Tewantin Administration Building
Advertised -Internally and externally
Closing Date - *****pm (AEST) Sunday 22 November ****
About You
You are a customer-focused ICT qualified with experience delivering technical support in a modern technology environment. You have strong troubleshooting skills, a practical understanding of Microsoft 365, Windows and end-user technologies, and a commitment to providing excellent service.



You communicate effectively with both technical and non-technical users and enjoy finding solutions to a broad range of ICT challenges. Most importantly, you are proactive, adaptable and thrive in a collaborative team environment.
Key Responsibilities
Provide responsive technical support and resolve ICT incidents and service requests to maintain effective service delivery
Administer and support end-user technologies, including hardware, software, Microsoft 365, user accounts and telecommunications services
Monitor cyber security alerts and controls, escalating risks and incidents to support a secure ICT environment
Contribute to ICT projects and maintain technology assets, documentation and operational procedures to support reliable business operations
Skills and Experience
Demonstrated experience providing end-user ICT support within a modern organisational environment
Sound knowledge of Microsoft Windows, Microsoft 365 and enterprise desktop applications
Ability to diagnose and resolve hardware, software, access and network-related issues
Strong customer service and communication skills, with the ability to explain technical information clearly
Well-developed organisational skills and the ability to manage competing priorities and service requests
Experience maintaining ICT documentation, records and procedures, with a focus on accuracy and continuous improvement
Qualifications
Diploma or higher qualification in Information Technology, Information Systems or a related discipline, or equivalent demonstrated experience in an ICT operational environment
Current Class C Driver Licence
Work where others Holiday. Be part of something Different.
At Noosa Council, being Different by Nature is more than our location, it reflects how we work, how we support our people, and how we serve our community. We are committed to creating a workplace that is inclusive, respectful and supportive, where diversity is valued and equal opportunity underpins our recruitment, development and career opportunities.




Our people play an important role in protecting Noosa's unique natural environment while delivering services that support a thriving and sustainable community. Through our Certified Agreement **** and broader workforce initiatives, we have made a strategic investment in our employees to provide financial security, modern flexibility and meaningful wellbeing support throughout their careers.
Financial Security and Stability
Guaranteed salary increase as part of the Certified Agreement, delivering 14.5% increase over 3 years or CPI (whichever is greater)
12% employer superannuation contributions
17.5% annual leave loading
Flexible Work and Work-Life Balance
Flexible working arrangements in consultation with your manager
Modern flex-time framework allowing employees to adjust working hours and bank time
Ability to structure work patterns to support family, personal and professional commitments
Right to Disconnect provisions, supporting clear boundaries between work and personal time
Health, Wellbeing and Support
5 days Wellbeing Leave supporting mental health and personal wellbeing
5 days Reproductive Health Leave supporting preventative care, treatment and reproductive health needs
20 days Domestic and Family Violence Leave
Employee Assistance Program for confidential professional support
Workplace wellness initiatives and wellbeing programs
Discounted access to Council facilities
Annual flu vaccination program/annual skin checks
Family and Community Support
12 weeks paid parental leave for primary caregivers
2 weeks paid partner leave for secondary caregivers
Access to carers leave to support family responsibilities
Career Development and Opportunity
Training, mentoring and professional development opportunities
Internal career mobility and secondment opportunities
Opportunities to broaden experience through Council projects and initiatives.
The ability to contribute to meaningful work that supports the long-term sustainability of the Noosa community
Further Questions
Please contact Cameron Douglas, ICT Manager, on ************** for any further information.
About Us
Noosa Council is located at the northern end of the Sunshine Coast in Queensland. Covering an area of 872 square km. Noosa has a proud history of preserving its natural environment and is recognised by UNESCO as a Biosphere Reserve. The region offers a unique mix of stunning beaches, national parks, lakes and lush hinterland, which makes it one of the greatest places in Australia to live and work.
Job No – ZZ****
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📌 Ict Operations Officer (Queensland)
🏢 Noosa Shire Council
📍 Queensland