Ready to make a real impact?
At GMHBA, every day is a chance to make a real impact on people's lives. Join our people-focused, not-for-profit health insurer and enjoy a flexible workplace, supportive culture, and a rewarding regional lifestyle. For 90 years, we've put our members, and our people, first. Make your career meaningful with GMHBA.
At GMHBA, we're transforming how we deliver exceptional experiences for our members and customers. We're looking for an experienced
Enterprise Applications Analyst
to become the functional expert across key platforms including
Genesys Cloud CX, HAMBS and Dynamics 365
, helping drive innovation, efficiency and better outcomes for our members.
This is an exciting opportunity for a Business Analyst who enjoys working at the intersection of business, technology and customer experience. You'll partner with stakeholders across Customer and Private Health Insurance (PHI), translating business needs into practical, delivery-ready solutions that create real value.
What you'll be doing
You'll play a critical role in helping GMHBA maximise the value of its enterprise applications by:
Leading discovery workshops, requirements gathering and process analysis
Turning business needs into clear, actionable outcomes
Acting as the functional authority for Genesys Cloud CX and HAMBS
Supporting platform governance, release readiness and adoption
Coordinating stakeholders, vendors, testing activities and business acceptance
Helping teams navigate priorities, risks, dependencies and delivery decisions
Supporting continuous improvement across customer and PHI platforms
What you'll bring
We're looking for someone who combines robust business analysis capability with exceptional stakeholder engagement skills.
You'll have:




Proven experience in business and functional analysis across CRM, contact centre, claims or enterprise applications environments
Strong skills in requirements gathering, process mapping and impact assessment
Experience working with vendors, technical teams and business stakeholders
Excellent communication and facilitation skills
A degree in Business, Information Technology or a related discipline
Bonus points if you have experience with:
HAMBS
Dynamics 365
Private Health Insurance
Agile, ITIL or Business Analysis certification.
Why GMHBA?
At GMHBA, you'll join a purpose-driven organisation that genuinely puts people first. You'll have the opportunity to work on meaningful technology initiatives that support the health and wellbeing of Australians while collaborating with passionate colleagues across business and technology teams.
If you're a curious problem solver, a confident collaborator and someone who enjoys turning complex business challenges into effective technology solutions, we'd love to hear from you.
Applications close on
Friday,20th Nov'****.
If you have any questions about this position or the recruitment process, please reach out to the careers team at
******
At GMHBA, we are committed to building a diverse and inclusive workplace where everyone feels respected, valued, and empowered to be their authentic selves. We believe that inclusion strengthens our organisation, enriches our culture, and allows us to better support our members, patients, and communities. We actively welcome and encourage applications from people of all backgrounds, identities, and experiences.
In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.
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