The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.
Key Responsibilities
Anticipate and attend to guests' needs and desires immediately, offering a warm and friendly welcome as they arrive and depart
Check guests in and out efficiently and in line with hotel procedures
Process daily guest transactions and accounts accurately, following all cashiering policies and procedures
Book, update, amend and file reservations accurately and on time
Work with Housekeeping, Reservations and Maintenance to make sure rooms are properly prepared for arriving guests
Communicate guest special requests,



comments and complaints to the right department or hotel management, and follow up until requests are fulfilled
What You'll Bring
A warm, friendly approach to welcoming and looking after guests
Accuracy and efficiency when processing transactions, accounts and reservations
A working knowledge of current room rates, packages, hotel services and the local area
The ability to work closely with Housekeeping, Reservations, Maintenance and back office teams
A commitment to hotel policies and procedures and workplace health and safety
Availability for rostered shifts, training sessions, meetings, and opening and closing duties
How You Work
Daymaker ethos: no one's too big for the small things.
Resilient and solutions-focused: stays calm, moves fast.
Growth mindset: learns, shares, and levels up others.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.
50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
Seasonal perks at Thredbo.
Rapid growth opportunities across our hotel and entertainment network.
Paid parental leave; community and volunteering opportunities.
Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.
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📌 Guest Service Agent - Flagstaff Gardens Hotel (Melbourne)
🏢 Flagstaff Gardens Hotel
📍 Melbourne