Aon is Looking for an Account Specialist II!
We currently have a career opportunity for an Account Specialist II to work hybrid out of our Bannockburn, IL office.
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
Your impact as an Account Specialist II!
Resolve inquiries associated with all aspects of Aon Client Services (ACS) service delivery (e.g. output delivery, basic invoice inquiries, etc.) and is accountable for more complex inquiries and client projects.
What the day will look like: Identify and retrieve relevant compliance documentation necessary to process renewals, invoices, surplus lines filing and any other ACS deliverables.
Perform necessary activities or support in initiating a renewal, processing an invoice, issuing auto IDs, processing surplus lines, issuing emergency certificates, resolving premium account discrepancies, initiating endorsements, processing vehicle suspensions and processing other client requests.
Mentor and assist junior staff with more complex account functions.
React to field office requests via Broker Desktop tools that require actions in a timely manner.
Ensure system of record (Bridge Monitor and complete special client projects.
Participate in office and client visits Skills and experience that will lead to success: 2 + years of commercial insurance experience highly preferred Property proven ability to work effectively with moderate guidance and supervision.




Must have strong Excel skills to import/export data, strong Word skills, some v-look up experience a plus.
Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine.
Required: Customer Experience (CX) - Experienced Customer Relationship Management (CRM) - Experienced Customer Satisfaction - Experienced Optional: Training Workshops - Intermediate Troubleshooting - Experienced Process Improvements - Experienced Customer Experience Transformation - Experienced Data Management - Experienced Operational Excellence - Experienced Operations Management - Experienced Data Analysis - Experienced Performance Analysis - Experienced Project Management - Intermediate Quality Control (QC) - Experienced Report Writing - Experienced Risk Management - Experienced Strategic Consulting - Intermediate Change Management - Intermediate Client Relationship Management - Experienced Pay Transparency Laws The salary range for this position (intended for U.S. applicants) is $60,000 - $77,000 annually.
The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.




The salary may also be adjusted based on applicant's geographic location.
Aon offers a comprehensive package of perks for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
Eligibility for benefits is governed by the applicable plan documents and policies.
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position.
If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
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📌 Account Specialist Ii - Hybrid, Bannockburn, Il (Victoria)
🏢 Aon
📍 Victoria