Your New Role
This is an exceptional opportunity for an experienced skilled to join our clients Assurance team in Wollongong as a Senior Collections Officer.
You will take ownership of daily portfolio surveillance and the collection of operational arrears across our commercial facilities. In this role, you will manage payment dishonours, overdue fees, curtailments and proceeds from sold assets. Working alongside a collaborative team and reporting directly to the Assurance Manager, you will identify emerging customer and asset risks, maintain key relationships and resolve complex account challenges before they become material credit events.
Benefits To You
Full time permanent position based locally in Wollongong NSW
Opportunity to play an integral role within a specialist, growing Assurance team
Broad exposure across credit risk, commercial restructuring and portfolio operations
Clear operating rhythms, supportive leadership guidance and structured workflows
High level of autonomy to negotiate payment solutions, solve problems and manage risk
Strong collaborative culture that recognises diligence and provides team coverage
Your Responsibilities
Conducting daily surveillance on customer accounts, evaluating risk and recommending hold restrictions
Identifying daily payment dishonours, contacting customers and securing robust replacement commitments
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