Paragon Care Group Australia is a leading provider of care and support services, dedicated to delivering exceptional outcomes for our clients across Australia. We are committed to fostering a compassionate, professional culture where our team members can thrive and make a meaningful difference in the lives of those we serve. Our mission is to provide quality, person-centred care that empowers individuals to live their best lives.
About the role
We are seeking an enthusiastic and dedicated Service Coordinator to join our team at our Townsville, QLD office. This is a full-time position that plays a vital role in ensuring our clients receive seamless, high-quality support and service delivery. As Service Coordinator, you will be the essential link between our clients, our care team, and operational staff, ensuring that all service requests are managed efficiently and professionally. This role is instrumental in maintaining our reputation for excellence and client satisfaction.
What you'll be doing
Managing incoming client calls and enquiries with professionalism and empathy, responding to requests and concerns in a timely manner
Coordinating service schedules and assignments to ensure optimal resource allocation and client satisfaction
Maintaining accurate records of client interactions, service activities, and follow-ups within our systems
Liaising between clients, care staff, and management to ensure clear communication and problem resolution
Processing service requests and amendments, ensuring all details are accurately captured and actioned
Providing administrative support to the care coordination team, including scheduling, documentation, and reporting
Addressing client complaints and concerns with sensitivity, working towards swift and satisfactory resolutions




Contributing to continuous improvement in service delivery through feedback and process suggestions
What we're looking for
Proven experience in a customer service or call centre environment, ideally within the health, aged care, or support services sector
Excellent communication skills, both written and verbal, with the ability to communicate clearly with clients, families, and staff
Strong organisational and multitasking abilities with the capacity to manage multiple priorities in a quick-paced environment
Proficiency with computer systems and office software, including phone systems and database management
Demonstrated empathy and patience when dealing with clients who may be vulnerable or distressed
A professional approach to confidentiality and data protection, with an understanding of privacy obligations
Ability to work collaboratively as part of a team and contribute to a supportive workplace culture
Reliability and punctuality, with a strong commitment to delivering consistent quality service
Desirable: Experience with care coordination systems or electronic scheduling software
Desirable: Knowledge of disability support or aged care services
What we offer
A competitive salary commensurate with experience and qualifications
Ongoing professional development and training opportunities to advance your career within Paragon Care Group Australia
A supportive and inclusive workplace culture that values diversity and respects individual contributions
Flexible working arrangements to support your work-life balance
Access to employee wellbeing initiatives and support programs
Superannuation entitlements in accordance with legal requirements
Opportunities to make a meaningful impact in the lives of our clients and contribute to a mission-driven organisation
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📌 Service Coordinator (Townsville)
🏢 Paragon Care Group Australia
📍 Townsville