Our client is a global healthcare organisation. They develop and supply specialised medical equipment, products and technologies used in hospitals and home healthcare settings, with over 70 years of experience in the healthcare industry.
Reporting to the Customer Support Team Leader, you'll play an important role in ensuring customer and home patient orders are processed accurately and efficiently, supporting order fulfilment and delivery, and maintaining a high level of service. You'll also respond to customer enquiries and provide qualified support across a range of customer service and administrative activities.
Hybrid working - 3 days in office, 2 days WFH once training is complete
Temporary assignment with potential for extension
Central location & close to Public Transport
Develop your experience across customer service, healthcare and supply chain operations
Join a supportive and collaborative team!
Responsibilities
Ensure order receipt and processing is completed efficiently and accurately in accordance with the current Terms of Sale and Compliance to ensure customers receive their goods as requested
Deal directly with customers and/or home patients either by telephone, electronically or face to face




Respond promptly to all customer enquiries in a manner that will enhance their experience
Adhere to Stocktake schedule and ensure orders are processed in time to meet delivery lead times
Assist Customers and Home patients with order-related enquiries including product availability, pricing, enquiries and product complaints
Handle, Record and Resolve customer complaints by obtaining and evaluating all relevant information
Complete customer credits in line with current credit policy and terms of sale
About You
1-3 years' experience in customer service & administration within healthcare and/or medical industry
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Proficiency in Microsoft Office, Salesforce & JDE Oracle highly regarded
The ability to manage multiple priorities in a fast-paced environment
Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
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📌 Customer Service Representative (Sydney)
🏢 Momentum Consulting
📍 Sydney