Sitro Group Australia is seeking a
Customer Service Representative
to join our team at our Mount Waverley, Victoria location. This is a
full-time position
where you will be the voice of our company, providing exceptional support to our customers through inbound and outbound calls. As a Customer Service Representative, you will play a vital role in building strong customer relationships, resolving queries efficiently, and representing our brand values with professionalism and enthusiasm. This position is instrumental in ensuring customer satisfaction and loyalty, directly contributing to the success and reputation of Sitro Group Australia.
Key responsibilities
Handling inbound customer enquiries via telephone in a professional and courteous manner
Providing accurate information about products and services to address customer questions and concerns
Processing customer requests, orders, and transactions whilst maintaining accuracy and attention to detail
Documenting customer interactions and maintaining detailed records in our systems
Resolving customer complaints and issues promptly, working towards satisfactory outcomes
Following established procedures and quality standards to ensure consistent service delivery
Identifying opportunities to upsell or cross-sell products and services where appropriate
Collaborating with other team members and departments to resolve complex issues
Meeting performance targets including call handling time, customer satisfaction ratings and sales goals
Staying informed about company products, services, policies and procedures through ongoing training
What we're looking for
Excellent verbal communication skills with the ability to articulate clearly and professionally
Strong listening skills and empathy when dealing with customer concerns




High level of customer service orientation with a genuine desire to help customers
Ability to multitask effectively and manage time efficiently in a fast-paced environment
Proficiency with computer systems and customer relationship management (CRM) software
Problem-solving abilities with sound judgement in resolving customer issues
Patience and resilience when handling challenging situations or difficult customers
A positive attitude, reliability and commitment to meeting performance expectations
Previous customer service experience is highly desirable
Flexibility to adapt to changing priorities and business needs
What we offer
Sitro Group Australia is committed to creating a supportive and engaging workplace where our employees can thrive. We offer ongoing professional development and training opportunities to help you advance your career. Our team environment is collaborative and inclusive, where your contributions are valued and recognised. We provide access to employee assistance programmes and promote a healthy work-life balance. Our location in Mount Waverley is easily accessible with convenient parking facilities. We believe in rewarding hard work and dedication with performance incentives and opportunities for career progression within our organisation.
About us
Sitro Group Australia is a agile and customer-focused organisation committed to delivering high-quality products and services to our clients across Australia. With a strong reputation for excellence and innovation, we pride ourselves on building lasting relationships with our customers through outstanding service and support. Our team is dedicated to continuous improvement and creating a positive workplace culture where employees are empowered to succeed. At Sitro Group Australia, we value integrity, professionalism and a genuine commitment to customer satisfaction in everything we do.
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📌 Customer Service Representative (Melbourne)
🏢 Sitro Group Australia
📍 Melbourne