Care Ambassador (Experienced Community Nurse)
Purpose : Making Lives Better through Happier Ageing.
About the role
At Nurse Next Door, we help older Australians and people living with disability stay at home for as long as they choose, doing the things they love. We're not a task-and-go provider. We take the time to get to know each client.
As a Care Ambassador, you'll be the clinical link between our clients, caregivers and office team. You'll have real autonomy, a supportive local team, and the time to do care properly.
You'll fit in if you:
Put clients first
Are warm, calm and practical
Like solving problems and finding a better way
Follow through and build strong relationships
As a Nurse Next Door Care Ambassador, you are passionate about Making Lives Better and
Always put clients first
Are warm and caring
Think of creative solutions and always find a better way
Follow through with commitments and build great relationships
Go above and beyond (even when no one is looking!)
Job Summary :
As a Care Ambassador you are responsible for initiating Happier Ageing experiences for Clients and Caregivers as well as supporting the daily operations of the business. In every Client care situation, you seek creative solutions. You are able to support with delegated care management from the first visit to the end of service. You will drive results through the following main duties and responsibilities:
Getting new clients started
Lead first visits, introducing the client and caregiver and setting the tone for great care




Walk the caregiver through the client's schedule, care plan and notes in AlayaCare
Keeping care on track
Review care plans, progress notes, MARs and flowsheets, and keep them up to date
Spot when a client's needs change and flag it quickly with the Care Designer
Follow up on care concerns promptly and work within nursing delegations
Help clients stay connected to the hobbies and interests they love
Supporting our caregivers
Make sure caregivers have the information and training they need before each visit
Match the right caregiver to each client
Delegate care, coach and support the team as needed
Working with scheduling
Keep the scheduling team updated on changes to client needs
Step in for client visits when there's a cancellation or urgent need
Check that client and staff records are accurate and complete
Availability :
Flexibility is required in availability
Some on-call evenings and weekends may be required
Overnight availability required during on-call (in rare occasions)
Qualifications :
Education Requirements
AHPRA registration
Nursing background is required
CPR and First Aid Certification
National Police Check (Aged care specific)
Working with Children Check
Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)
Car and valid driver's licence
Experience Requirements
Exceptional written and verbal communication skills
Intentional organisation, planning, time management and multi-tasking skills
Customer service and leadership background considered an asset
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📌 Care Ambassador (Experienced Community Nurse) (Sydney)
🏢 Nurse Next Door
📍 Sydney