Office Manager / Personal Assistant
Full-Time | Idalia, Townsville | $80,000 + Super
Are you an organised, self-motivated professional who enjoys being the person a business relies on? Our client, a well-established building inspection business in Townsville, is seeking a full‐time Office Manager / Personal Assistant to run its day-to-day operations. This is a long‐term role for someone who wants to become the central point of contact for clients and inspectors, build strong working relationships, and keep the office running smoothly with minimal supervision.
The successful candidate will start by managing client bookings for two building inspectors through a web-based scheduling system. They will also check completed reports, confirm payments and release reports, which comes to about 30 reports a week. From there, the role expands into the business's wider administration, accounts and client service functions, with scope to shape the systems and processes used in the office.
Key responsibilities
Managing phone enquiries and client bookings through the scheduling system
Coordinating inspector schedules, resolving scheduling conflicts and managing client timelines
Reviewing completed reports before release
Checking the bank account to confirm payments and releasing reports




Becoming the in-house expert on the inspection scheduling and reporting software
Supporting accounts and payroll administration
Maintaining client records and documenting office procedures
Building relationships with clients and referral partners such as real estate agents and conveyancers
The successful candidate
Has excellent communication and interpersonal skills, and treats clients with respect and consideration
Has strong organisational skills and the initiative to manage the office independently
Is reliable, with integrity as a core personal trait
Has a bright, energetic personality and a professional attitude
Is looking for a stable, long‐term role they can grow into and make their own
Preferred but not essential
Experience with scheduling systems in a service‐based business
A background in office management, or in property, building or real estate services
Qualifications
Proven experience in administrative or client-facing roles
What's on offer
$80,000 + superannuation
Full-time, Monday to Friday, office-based in Idalia, Townsville
A long‐term role with genuine ownership of the office
Full training provided
Start date adaptable for the right candidate
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📌 Office Manager (Townsville)
🏢 Achieve Group
📍 Townsville