>The Customer Services Officer is the face of the Centres and plays an important role in ensuring our members and patrons receive exceptional customer services in an workplace where they can Play, Train and Perform.
Strong sales and customer service background preferable in the fitness industry
Previous experience working in a team environment and foster a positive & professional culture
Proficient computer skills - Microsoft Office - Outlook, Word, and Excel
You must be reliable and able to work autonomously.
Have a willingness to support others, work cooperatively as part of a team and be adaptable
Must have a pro-active attitude
Must be reliable, responsible & punctual
Willingness to learn and ability to communicate effectively
Work well under pressure
Qualifications
Opportunities available to advance your career
If this role sounds like you, we would like to hear from you!You must have the right to live and work in in Australia to apply for this role.
YMCA Aquatic and Event Services are proud to be a **** Circle Back Initiative Employer, we commit to respond to every applicant.
We currently have a Casual opportunity available, working Monday to Friday, with flexibility required to work shifts between 7:30am and 6:00pm.
Whether you're coming from a call centre, hospitality, retail or another customer‐focused environment, this could be the perfect opportunity to bring your people skills into the freight and logistics industry and build a career with a business that values development and promotes from within.
What you'll be doing
Keep customers and teammates updated on freight movements and enquiries through inbound and outbound calls.
Respond to customer email enquiries accurately and efficiently.




Proactively communicate delays and updates, ensuring customers remain informed.
Take ownership of enquiries and work collaboratively to deliver a great customer experience.
What you'll bring
Previous experience in customer service, call centres, hospitality, retail or a similar customer‐focused environment.
Strong written and verbal communication skills.
Strong attention to detail and accurate data entry and typing skills.
The ability to prioritise, problem‐solve and keep things moving in a fast‐paced environment.
Strong negotiation and problem‐solving skills.
Why Northline?
When you join us, you'll have access to:
Wellbeing support: Access to our Employee Assistance Program when you or your family need additional support.
Team connection: Regular team‐building activities and opportunities to connect with your teammates.
Northline is an Australian‐owned, global logistics business with an industry‐leading national network and international reach spanning more than 100 countries.
Our people are at the heart of what we do. We're proud of our Australian family‐owned heritage, what we achieve together and the teammates who go above and beyond to deliver for our customers.
We are Australia's Global Logistics People.
Ready to make your next career move?
If you're passionate about helping people, enjoy solving problems and are looking for an opportunity where you can learn, develop and build your career, we'd love to hear from you.
Northline and its people are committed to maintaining a safe workplace for all employees. Successful candidates will be required to complete a pre‐employment medical incorporating a drug and alcohol screen, as well as a police clearance.
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