Randstad in Australia invites two APS5 Complaints Officer contractors for a Federal Government client in Victoria. You will manage escalated, moderately complex complaints at a senior operational level, liaising with participants, nominees, internal teams and oversight bodies to resolve issues.
Responsibilities include end-to-end escalated complaints, evidence gathering, timely resolution, trauma-informed outbound calls, and meticulous case notes in PACE/CRM while applying relevant legislation
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📌 Aps5 Complaints Officer — 6-Month Contract (Victoria) (Melbourne)
🏢 Select Aust Sydney
📍 Melbourne
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