Welcome to Rinnai Australia
.
A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.
We have a six-month full-time contract opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes. After the initial six months, there may be an opportunity for a contract extension.
What you'll be doing
Answer incoming calls and manage service booking requests
Accurately process bookings in our job management system (SalesForce)
Manage customer enquiries relating to bookings, warranties, and product issues
Provide updates to customers on their booking status
Escalate customer complaints to the appropriate department for resolution
Welcome to Rinnai Australia
.
A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.
We have a six-month full-time contract opportunity, working standard business hours, Monday to Friday. No rotating rosters, no weekends and no early starts or late evening finishes. After the initial six months, there may be an opportunity for a contract extension.
What you'll be doing
Answer incoming calls and manage service booking requests
Accurately process bookings in our job management system (SalesForce)
Manage customer enquiries relating to bookings, warranties, and product issues
Provide updates to customers on their booking status




Escalate customer complaints to the appropriate department for resolution
Essential skills and experience
Strong customer focus and the ability to remain calm in a fast-paced environment
Excellent verbal communication skills
Patience and understanding from a customer's viewpoint
A positive attitude with a robust work ethic and a proactive mindset
Contact centre or other relevant customer service background
Who are we looking for?
Individuals looking to work close to home in the Braeside area
Available to work full-time hours Monday to Friday
Suited to individuals who enjoy being on the phone and interacting with customers
Applicants with strong customer service experience e.g. contact centre, retail or hospitality industry
Those who are passionate about providing superior levels of customer service and who take pleasure in helping others
What's on offer?
Rinnai will support your efforts to achieve excellence
We offer a collaborative and supportive team environment
Generous staff discounts on our full product range
New modern workspace equipped with an onsite gym, electric standup desks, natural lighting, an onsite micro-market for healthy lunch options
Hybrid work arrangements, working 1 day a week from home
If you are looking for a fast-paced customer service position, have an excellent telephone manner and can communicate effectively with customers, then we would love to hear from you.
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📌 Service Support Officer Inbound (Melbourne)
🏢 Rinnai
📍 Melbourne