Customer Service Officer - Work from Home
We are seeking a Customer Service Officer with call centre or inbound/outbound call experience to join a large service provider in a full-time role. My client is a well known national service provider who are looking to add another team member to their high performing unit. Extensive training & onboarding will be provided to get you up to speed. This is a great permanent opportunity for a CSO who needs the flexibility to work from home.
The successful candidate will be able to demonstrate the following key standards:
Previous experience in a call centre environment, with the ability to provide solutions & product information
Service inbound/outbound calls to customers, providing timely support and effective resolution of inquiries and issues
Maintain accurate and detailed records of customer interactions
KPIs of ***** calls a day
Monday to Friday - 8am to 5pm
Flexible breaks throughout the day for school drop off etc
The first 6 months will very supportive with training, and mentoring
You'll be part of a supportive team that have daily catch ups & support groups
Qualifications and Skills:
At least 1-2 years in a similar customer service role
Polished & professional phone manner
Transparent & concise communication
Highly organised
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