Role Overview
The Community Care Intake Officer is responsible for the coordination, triaging, and processing of all incoming referrals Commonwealth Home Support Program (CHSP) and relevant National Disability insurance Scheme (NDIS) interfaces.
The role ensures timely access to services, appropriate prioritisation of clients, and delivery of a client-centred intake and assessment function aligned with My Aged Care, program guidelines, and Alpine Health service delivery models.
3 days per week / Fixed Term (6 months)
$***** to $***** per hour
Based in Myrtleford
Key Responsibilities
Manage all incoming referrals via My Aged Care and other referral pathways
Undertake intake, screening, and initial assessments to determine client eligibility and needs
Prioritise referrals based on clinical risk, vulnerability, and service capacity
Develop initial care plans and service task lists aligned to client goals
Coordinate service commencement and referrals to internal and external providers
Maintain accurate and compliant client records within relevant systems (e.g. Uniti/My Aged Care)
Liaise with clients, carers, families, and service providers to ensure coordinated care




Monitor waitlists and support equitable access to services
Contribute to continuous improvement, compliance, and service reporting requirements
Our Region
Alpine Health comprises three multi-purpose health services across the stunning Alpine Region of Northeast Victoria.
We are in the heart of Alpine country and boasts skiing, scenic walking/hiking trails in our local area, including the majestic Mt. Hotham and Falls Creek.
We are close to world class Gourmet Food and Wine Region, including King Valley, Rutherglen, Glenrowan and Milawa Gourmet regions.
We are only ***** minutes form the regional centres of Wangaratta and Albury Wodonga.
The Successful Applicant Will Benefit From
Competitive remuneration, novated leasing and full salary packaging advantages available.
5 weeks annual leave and an addition week for any employee working 10 or more weekend shifts.
Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
Employee Assistant Programs (EAP)
Support for our diverse workforce
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📌 Community Care Intake Officer (Melbourne)
🏢 Alpine Health
📍 Melbourne