Experienced Medical Receptionist (Casual)
Pre-Emptive Healthcare | Balwyn North, VIC
$37 to $42 per hour, inclusive of casual loading, plus super
About Us
Pre-Emptive Healthcare is an established multidisciplinary private practice in Balwyn North, providing clinical psychology, psychiatry, psychological assessments and dietetics.
We are looking for an experienced, reliable and proactive Medical Receptionist to join our friendly and professional team on a casual basis. This role suits someone who enjoys working in healthcare, takes pride in excellent patient service, and is confident managing reception and administration independently.
About the Role
You will play an important part in supporting our clinicians and making sure every patient has a welcoming, professional and efficient experience. Your responsibilities will include:
Managing phone calls, emails and patient enquiries in a warm and professional manner
Scheduling, confirming and coordinating appointments across multiple clinicians
Managing cancellations, rescheduling and appointment availability to keep the clinic running smoothly
Processing patient payments, Medicare claims and invoicing
Managing patient registrations, referrals, consent forms and clinical correspondence
Maintaining accurate patient records with strict privacy and confidentiality
Supporting our psychologists, psychiatrists and dietitians with administrative tasks
Following up recent patient enquiries, referrals and outstanding appointment requests
Liaising with patients, GPs and other healthcare providers
Using initiative to resolve day-to-day administrative matters




About You
You will have:
At least two years' experience in medical, psychology, psychiatry or allied health reception (essential)
Experience with Medicare billing, patient payments and appointment scheduling
A warm, calm and compassionate approach with patients
Strong organisation, attention to detail and time management
Confidence using practice management software
The ability to work independently, take initiative and own your responsibilities
Sound judgement, discretion and a clear understanding of patient confidentiality
Reliability, flexibility and a positive, team-focused attitude
The ability to stay calm and efficient when managing competing demands
Experience with Zanda (formerly Power Diary) is highly regarded, although experience with other systems is welcome. Experience in a psychology, psychiatry or specialist medical practice will be a strong advantage.
What We Offer
Competitive pay of $37 to $42 per hour, inclusive of casual loading, plus super
A welcoming, supportive multidisciplinary team
An established private practice with experienced healthcare professionals
A varied role with real responsibility
A workplace where initiative, reliability and attention to detail are genuinely valued
Flexible casual work, with potential for additional shifts
Employment Conditions
Employment is in accordance with the Health Professionals and Support Services Award **** (MA******). Pay will reflect the successful applicant's experience, responsibilities and award classification, with all award entitlements applying.
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📌 Medical Reception (Melbourne)
🏢 Pre-Emptive
📍 Melbourne