Royal Flying Doctor Service – Essendon VIC
When people talk about the Flying Doctor, thoughts generally turn to red-bellied planes undertaking rescue missions in the Outback. However, the current Victorian story is one that reflects today's challenges for people living in remote and rural communities across the state. While we do still transport people by air and by road, this work is complemented by a range of primary health services that address the most common issues people living in country Victoria face when accessing health care.
About the Role
The Team Leader - Operations provides leadership and day-to-day oversight across the Operations Centre, supporting service delivery across our road and aeromedical operations, community transport, and health programs. This role is responsible for workforce coordination, performance management, and operational decision-making to ensure safe, effective, and consistent service outcomes. Working within a unified, task-based model, you will ensure clear processes, effective escalation, and strong role clarity across all streams. You will collaborate closely with Program Managers, Regional and Branch Managers, and senior leaders to deliver integrated, best-practice operational outcomes. This position offers flexibility to be based at our Richmond Head Office or any RFDS branch location.
Key responsibilities include but not limited to:
Leading recruitment, onboarding, and ongoing development of Operations and Rostering teams, fostering a high-performing and collaborative culture
Providing day-to-day leadership, coaching, and performance management to support team effectiveness and capability uplift
Overseeing workforce planning, including development and management of master rosters and real-time operational logistics




Ensuring rostering practices comply with enterprise agreements, awards, and organisational policies
Proactively identifying and resolving resourcing challenges, making cost-effective decisions to support service continuity
Driving communication and consultation across teams regarding rostering, resourcing, and operational updates
Monitoring operational performance through data analysis and reporting, contributing to informed decision-making
Leading continuous improvement initiatives, managing operational issues and complaints, and supporting service quality across all streams
To be successful, you will need:
Proven leadership experience with the ability to coach, mentor, and develop high-performing teams
Strong collaboration skills, fostering a positive team culture and encouraging open communication
Demonstrated ability to set, align, and achieve team goals in line with organisational objectives
Adaptability and resilience, with the ability to lead teams through change and operational challenges
Experience in workforce planning, rostering, and managing 24/7 operations across multiple sites
Sound knowledge of workforce management systems and rostering tools (e.g. Emplive, Kronos, Humanforce or similar)
Strong understanding of Awards, Enterprise Agreements, and their application to staffing and rostering decisions




Ability to analyse workforce data and reporting to drive operational improvements, with relevant qualifications (Cert IV in Frontline Management or similar) highly regarded
Satisfactory completion of safety screening including a current Working with Children's Check, National Police Check, and the right to work in Australia.
What working at RFDS can offer you:
Five non-accruable Office Closure Leave days each year
Employee Assistance Program (EAP)
Access to NFP salary packaging options to reduce your taxable income
Fitness passport - a discounted gym membership to gyms and pools that both you and your family can enjoy
Access to discounted private health insurance
Enjoy a full-time role with flexible work arrangements to work from home and at our Richmond office or any RFDS branch location, as well as options for purchased leave.
Great parental leave benefits in addition to government parental leave.
Applications close on 4pm, Friday, 20 November ****
Please note that we are unable to accept late applications, or applications submitted via email.
We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate, and this may be before the published closing date. We would therefore advise interested applicants to apply as early as possible.
The Royal Flying Doctor Service, Victoria, is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from individuals of underrepresented backgrounds to apply, including but not limited to, those from
Aboriginal and Torres Strait Islander, culturally and linguistically diverse and LGBTQI communities.
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📌 Team Leader - Operations (Melbourne)
🏢 Royal Flying Doctor Service
📍 Melbourne