Australian Specialist Hub (ASH Medicolegal) is a growing national provider of independent medical examinations (IMEs) and expert medicolegal reports. Through our medical specialist network, OT by ASH and our pharmacy review service, we support plaintiff lawyers, insurers and government agencies across Australia with timely, high-quality independent expert opinion.
We have an ambitious growth plan and a close-knit team across Melbourne, Sydney and Adelaide. We're looking for an organised, people-focused Client Relationship Coordinator to join our Melbourne team.
About the role
As Client Relationship Coordinator, you'll be the key point of contact keeping medicolegal cases moving from referral through to report. You'll liaise daily with medical experts, law firms, insurance companies and government agencies, making sure every client receives a smooth, professional experience and every case is delivered on time.
This is a hybrid role, combining time in our Melbourne office with working from home.
What you'll do
Coordinate medicolegal cases end to end, from new referrals and bookings through to report delivery
Act as the main point of contact for clients, including plaintiff and defendant law firms, insurers and government agencies
Liaise with medical specialists and allied health experts on availability, referral documents, appointments and report timeframes
Ensure referral documentation is complete and provided to experts by the required due dates
Manage appointment changes, cancellations and rescheduling in line with our policies




Track case progress and proactively follow up to keep matters on schedule
Respond to client enquiries promptly and resolve issues with professionalism and discretion
Build and maintain strong, long-term relationships with clients and experts
Keep accurate records in our case management system and CRM
Work closely with our bookings, clinic coordination, reports and accounts teams
About you
Experience in a client-facing coordination, case management or administrative role
A background in the
health, insurance or legal
industry will be highly regarded (for example medicolegal, personal injury, TPD, income protection, workers compensation, CTP or claims management)
Excellent written and verbal communication skills, with the confidence to deal with senior professionals such as doctors, lawyers and claims managers
Highly organised, with solid attention to detail and the ability to manage multiple cases and deadlines
Sound judgement and a strong commitment to confidentiality when handling sensitive personal and medical information
A proactive, solutions-focused approach and a genuine care for client service
Confident using computer systems, with experience in a CRM or case management system an advantage
Why join ASH?
Hybrid working arrangement, with a Melbourne office base
A varied and meaningful role at the intersection of health, law and insurance
Supportive, collaborative team culture
Training and development in medicolegal processes
Opportunities to grow with a business that is expanding nationally
#J-*****-Ljbffr

📌 Client Relationship Coordinator (Melbourne)
🏢 Australian Specialist Hub - ASH Medicolegal
📍 Melbourne