Peninsula Hot Springs is a multi-award winning and iconic geothermal mineral springs and wellness destination. Located on the serene Mornington Peninsula, our expansive wellness spa is nestled amongst the natural landscape, offering a range of unique, luxurious treatments to help our guests relax and reconnect in nature.
About the Role:
The Security & Guest Support Officer is a key role which will ensure the security and safety of all guests, employees and the facility by maintaining and following all company standard operating procedures, while working within all state and federal laws.
Our successful applicant will maintain a high standard of customer service for guests and perform and attend to any security and safety issues (including first aid administration if required) as they arise.
Key Responsibilities:
Monitor and patrol PHS property, buildings, and grounds area, including bathing facilities, glamping, car park, maintenance compound and patrolling the property boundaries, documenting any breeches that may occur
Investigate and report on irregularities and guard against unlawful behaviour from guests, acting in line with PHS processes and procedures to resolve and de-escalate any issues that may arise
Support in Guest Management
Maintain an activity log and prepare surveillance reports
Attend to all incidents, security risks and emergencies, and follow the direction of the Duty Manager
Communicate with and escape serious incidents with Victoria Police and Ambulance Victoria where necessary
Complete detailed incident reports diligently and efficiently,



documenting any incidences that have occured throughout your shift
Monitor CCTV systems
Provide additional support to all operational teams if required during busy times to ensure the guest experience is maintained consistently to a high standard
Our Successful Applicant will have:
Valid Security Guard license in state of Victoria
Certificate 2 in Security Operations (desired)
Previous experience as a Security Guard, Crowd Controller or similar within a large facility
Working knowledge of basic security techniques
Current Working With Children's Check (or willing to obtain)
Current Police Check (or willing to obtain)
Proficient written and verbal communication skills
Physically fit to perform the role and capable of manual handling duties
Strong commitment and responsiveness to guest needs
Ability to prioritise tasks under pressure
On offer to You:
Peninsula Hot Springs truly believes that our people are the heart of our business. We are committed to your professional development through training, learning and career progression opportunities. At the Peninsula Hot Springs we want you to share the experience and have the chance to relax, restore and rejuvenate also offering:
Complimentary bathing for you, your family and friends
Generous discounts on dining, retail and spa/wellness offerings
Access to wellness activities such as fitness, workshops, yoga and meditation classes
And a supportive and inclusive team environment to share these experiences with
To join the team and be part of our journey, visit our website
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📌 Security & Guest Support Officer (Melbourne)
🏢 Peninsula Hot Springs
📍 Melbourne