Austrack Campers and Caravan Group is a rapidly growing company specialising in the design, manufacture and retail of off-road campers, on-road caravans, mowers, boats, ATVs, UTVs and quad bikes.
We're looking for a customer-focused Warranty Technician to join our team. You'll support customers and our service department with warranty enquiries, bookings and administration, helping ensure each customer receives a positive experience.
Warranty Technician
Austrack Campers and Caravan Group is a rapidly growing company specialising in the design, manufacture and retail of off-road campers, on-road caravans, mowers, boats, ATVs, UTVs and quad bikes.
We're looking for a customer-focused Warranty Technician to join our team. You'll support customers and our service department with warranty enquiries, bookings and administration, helping ensure each customer receives a positive experience.
About the role
Your responsibilities will include:
Answering incoming calls and helping customers troubleshoot issues
Assisting with warranty claims and related administration
Managing email enquiries and service bookings
Supporting our national showrooms with service and warranty questions
Liaising with third-party repairers about warranty work
Assisting the service department with warranty, parts and service matters
Following up with customers after service to check their experience
About you
You'll be organised, resilient and comfortable managing competing priorities in a fast-paced environment. You'll bring strong communication and problem-solving skills, along with the ability to handle challenging conversations calmly and de-escalate concerns.
You'll also have:
Previous Technical and Warranty experience
Excellent verbal and written communication skills
Robust attention to detail and organisational skills
The ability to think on your feet and work efficiently under pressure
Confidence using CRM systems; experience with Zoho Desk is an advantage
Experience in the caravan, small engine, 12-volt or electrical industries is an advantage
If you're passionate about customer service and keen to join a growing company, we'd love to hear from you.
Position details
On-site role
38 hours per week, Monday to Friday
8:00 am to 4:00 pm
No weekend work
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