Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
Job Description
Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers' experiences.
You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:
You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
You'll be supporting customers across the Office platform
You'll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
You'll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
You'll handle dissatisfied customers in a polite and professional fashion
You'll maintain broad knowledge of all company products, services, and promotions
You'll support the implementation of systems improvement initiatives and the introduction and roll‐out of new technologies
You'll monitor the performance of systems and assist with the identification of potential issues
For this position, we offer a hybrid and flexible working model,



where you will spend 2‐3 days per week in the office and the rest working from home. You must hold full working rights in Australia.
Qualifications
You have 1‐2 years of previous experience in a customer-facing position
You're motivated by a fast‐paced environment where you will have to constantly adapt - no two days are the same!
You have excellent written and verbal English skills as well as a confident phone manner and active listening skills
You bring excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queries
You're able to multitask, prioritise, and manage time effectively
You show awareness of your own strengths and areas for growth, and a desire to develop and apply recent skills
You are a true team player that understands we all have to sometimes roll up our sleeves and pitch in
Values and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
Find a better way
Do the right thing
Say it straight
Win together
Own the outcome
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are:
Paid Parental Leave benefit programs
#GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
Ongoing dedication to Diversity & Inclusion initiatives such as D&I; Council, Global Mentorship Program
Access to free mental health support
Flexible working arrangements
We are committed to supporting our team members both personally and professionally. We believe in equality for all and strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
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📌 Enterprise Ai Customer Success Leader (Melbourne)
🏢 Servicenow
📍 Melbourne