Hampshire Property Group – Batemans Bay NSW
Hampshire Property Group is a leading provider of residential and holiday park destinations across Australia and New Zealand, offering families and travellers memorable experiences in some of the most beautiful natural settings. We take pride in creating exceptional moments for our residents and guests while preserving the environment and local culture.
Located on the banks of the Clyde River, BIG4 Nelligen Holiday Park offers a range of accommodation options for all budgets making it the perfect location for holiday makers.
This is a customer-facing role where you'll be responsible for welcoming guests, assisting with reservations and enquiries, and providing friendly, effective service throughout their stay.
You'll help ensure the smooth day-to-day operation of reception while delivering a positive and professional experience for all guests.
The role requires availability to work a flexible casual roster, including some weekends and public holidays as required, with shifts and hours varying based on business needs.
Responsibilities
Front Office & Guest Services
Welcome guests and assist with check-in and check-out processes
Manage reservations, bookings and guest enquiries
Respond to telephone calls, emails and accommodation enquiries
Process payments and undertake cash handling duties
Provide friendly, professional and helpful customer service
Assist guests with general enquiries and requests




Maintain accurate booking and guest information using the reservation system
Reception Administration
Complete general reception and administrative tasks
Maintain accurate records and process booking information
Assist with daily front office procedures
Maintain a professional and welcoming reception environment
Support the smooth day-to-day operation of the front office
About You
To thrive in this role, you'll bring:
Previous experience in a holiday park, hotel, hospitality or accommodation environment in a similar role
Experience using reservation systems (Newbook or RMS highly regarded, but training can be provided)
Previous customer service experience with a friendly, professional and guest-focused approach
The ability to work independently and collaboratively as part of a team
Strong verbal and written communication skills
Cash handling and payment processing experience
A high level of computer literacy, including Microsoft Office (Word, Excel and Outlook)
Strong organisational skills with the ability to manage competing priorities
Excellent personal presentation and a friendly, approachable manner
A flexible attitude and willingness to undertake a variety of tasks as required
Availability to work a flexible casual roster, including weekends and public holidays as required
JOIN OUR TEAM
Remuneration
The rate of pay for this role will be in accordance with the Hospitality Industry (General) Award.
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📌 Front Office Receptionist - Nelligen Holiday Park (Batemans Bay)
🏢 Hampshire Property Group
📍 Batemans Bay