Exposure to complex, mission‐critical environments
Stability, Challenge & Professional Growth in a Complex Environment
6 Months Contract with Strong possibility of extension
Exposure to complex, mission‐critical environments
Stability, Challenge & Professional Growth in a Complex Setting
6 Months Contract with Strong possibility of extension
About the Organisation
Our client is a large and complex government organisation undertaking a strategic digital workplace optimisation program focused on improving technology services, workforce mobility, and end-user support capabilities. The organisation operates a large enterprise technology environment where secure, reliable, and well-supported mobile solutions are critical to day‐to‐day operations.
About the Role
We are seeking an experienced
Technical Support Officer – Mobility
to support and implement enterprise mobile technologies including
smartphones, tablets, data SIM cards, and associated mobile services
.
The role will provide hands‐on technical support across mobile device provisioning, rollout, re‐enrolment, factory resets, service activation and deactivation, troubleshooting, and ongoing device management.
You will work closely with internal users, technology teams, projects, vendors, and mobile service providers to ensure mobility solutions remain reliable, secure, compatible with enterprise architecture, and effectively supported.
Role:
Technical Support Officer – Mobility
Location:
Parramatta, NSW
Contract:
Until 30 June ****
Start Date:
ASAP
Work Rights:
Australian Citizens, Australian Permanent Residents, and New Zealand Citizens with a current New Zealand Passport
Key Accountabilities and Outcomes
Provide technical support for
smartphones, tablets, data SIM cards, and mobile peripheral technologies
.
Support mobile device rollout, device transfers, re‐enrolment, and factory reset activities.




Ensure mobile technologies align with enterprise architecture, security requirements, and operational standards.
Research and assess mobile technologies for compatibility with the existing technology environment.
Support and administer mobile devices through
AirWatch Mobile Device Management (MDM)
.
Support
Google Account creation
and related mobile configuration requirements.
Arrange activation and deactivation of mobile phones and data SIM services.
Act as a central point of contact with mobile service providers.
Engage with internal customers across different levels, including managing inbound and outbound support calls.
Liaise with internal business units, project teams, vendors, and external service providers.
Log and manage enquiries, incidents, and support requests through the relevant
ticketing system
.
Troubleshoot mobility issues and implement solutions with minimal disruption to users.
Contribute to the development of training materials, support documentation, technical guides, and operational processes.
Support project and program activities relating to mobility technology and services.
Adhere to information security policies, procedures, and organisational technology standards.
Desired Experience and Capabilities
Demonstrated experience supporting
enterprise mobile technologies and smartphones
.
Hands‐on experience with mobile device rollouts and migration activities.
Experience performing
device re‐enrolment and factory resets
.
Demonstrated experience with




AirWatch Mobile Device Management systems
.
Experience supporting
mobile phones, tablets, and data SIM cards
.
Understanding of Google Account creation and mobile device configuration.
Experience working within ICT projects and enterprise technology environments.
Strong knowledge of mobile technology solutions and associated support processes.
Experience working with ticketing systems to record and manage incidents and service requests.
Strong ability to identify technical issues and implement appropriate solutions with minimal service disruption.
Advanced capability with
Microsoft Office
.
Strong ability to create technical documentation, support guides, and operational procedures.
Skills Requirements
Mobile Device Support
– Strong hands‐on experience supporting smartphones, tablets, data SIM cards, and associated mobile technologies.
AirWatch MDM
– Demonstrated experience supporting and managing mobile devices through AirWatch Mobile Device Management.
Device Rollout & Configuration
– Experience with mobile rollout, transfer, re‐enrolment, factory reset, activation, and configuration activities.
Technical Troubleshooting
– Ability to investigate mobile technology issues and implement effective solutions while minimising service disruption.
Customer & Stakeholder Support
– Strong communication skills with the ability to effectively support technical and non‐technical users.
Vendor Coordination
– Experience working with mobile service providers, vendors, project teams, and internal business units.
Documentation & Process Management
– Strong capability developing support guides, procedures, and technical documentation.
Planning & Organisation
– Ability to prioritise competing requests and manage multiple support and project activities.
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