This position oversees the digital client experience for retail and wealth products. The individual in this role is responsible for designing, managing, and implementing end-to-end client journey-related policies and processes. The goal is to ensure that relevant policies are effectively executed and to enhance client satisfaction.
Strategy
Represent good process design principles in programme activities, design sessions and decision making.
Provide clear guidance to stakeholders around good process design and how to apply process design principles to design work
Business
Collaborate with multiple stakeholders to develop feasible process designs that can be successfully operationalized and deliver quality outcomes, including customer experience, turnaround times, service level agreements, and risk mitigation.
Validate process designs across various streams,



ensuring alignment with overall process design principles and standards.
Identify opportunities for process standardization, automation, and streamlining as part of design activities.
Processes
Review process documentation produced by colleagues to ensure a consistent approach to process modelling across the entire process universe.
Provide constructive feedback and design support to ensure that design decisions contribute to high-quality process design outcomes.
People & Talent
Effective team player and collaborator
Solid personal integrity
Strong written and verbal communication skills
Can effectively communicate business and technical information across the organization, being sensitive to the needs of unique audience.
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📌 Associate Director Of Digital Pm (Queensland)
🏢 Standard Chartered
📍 Queensland