More than housing. Leadership that creates lasting impact.
Are you an experienced people leader who is passionate about delivering quality housing services and supporting teams to thrive?
Full-time, ongoing
$125,000 per annum + superannuation
Up to $18,550 in salary packaging benefits
Paid parental leave
Ongoing learning, development and career growth opportunities
Flexible hybrid working arrangements (office and remote)
As our Housing Operations Manager, you'll lead a team of Community Housing Officers to deliver high-quality tenancy and property management services to residents, clients and the broader community.
You'll combine operational expertise with people leadership, coaching and developing your team, strengthening housing outcomes for residents and ensuring services are delivered in line with legislative requirements, organisational policies and our values.
This is an opportunity to shape the resident experience, build robust community partnerships and contribute to safe, sustainable housing solutions that make a real difference.
At YWCA Australia, we believe a safe and secure home can change a life. You will help make that possible and be part of a supportive, values led team that learns and grows together. Learn more about ushere.
You'll be a great fit if you:
bring experience leading and coaching teams
have expertise in community housing, tenancy management and property operations
value a strong, supportive and values led culture
enjoy balancing strategic priorities with day-to-day operational leadership
are confident navigating complexity, building partnerships and influencing positive outcomes
appreciate flexibility and working collaboratively across teams and regions
enjoy continuous learning, development and capability building
are passionate about creating safe, sustainable housing outcomes for residents and communities




want to lead meaningful work that creates lasting impact
Don't meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace. If this role speaks to you but your past experience doesn't align perfectly, we encourage you to apply anyway.
Questions?
If you have questions about this opportunity please contact Kristal Seaborne, General Manager, Housing Operations - E ****** or M ******** ***.
Why The Y?
At YWCA Australia, our culture —
The Y Way
— is grounded in intersectional feminism and guided by our values:
Striving for Equality, Acting from the Heart and Working Better Together.
Our latest culture survey shows that YWCA is a great place to work:
96%
of our people feel supported by their team,
95%
see our values lived through leadership, and
93%
would recommend working here.
Ready to make an impact?
Applications close at the end of the day on
22 November, ****.
We are committed to building a diverse, inclusive, and equitable workforce. We welcome applications from Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, people with disability, and individuals from culturally and linguistically diverse backgrounds.
Please connect with us at any time during the recruitment process if you require assistance to fully participate.
As part of our selection process, preferred candidates are required to complete pre‐employment screening. This includes a working rights declaration, medical and pre‐existing injuries declaration, a valid Driver's Licence, a valid state‐based Working with Children Permit (or willingness to obtain one), and a Nationally Coordinated Criminal History Check. Any disclosable outcomes are considered in context and will not necessarily preclude progression.
Housing Operations Manager Position Description
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📌 Housing Operations Manager (Melbourne)
🏢 YWCA Australia
📍 Melbourne