Our client is a well-established Australian manufacturing group based in Dandenong South. They're looking for a Customer Service Representative to look after customers from the moment an order comes in until it's delivered in full and on time.
This is a rapid-paced role. You'll handle a steady flow of phone and email enquiries, chase information across the business, and stay with each issue until it's resolved. If you're organised, accurate, and someone who follows things up without being asked, you'll do really well here.
What you'll be doing
Answering customer enquiries by phone and email, including through a ticketing system
Entering orders and processing credits and claims accurately in the ERP
Giving customers delivery ETAs and keeping them updated, following up internally to hit DIFOT targets
Handling complaints professionally and seeing them through to resolution
Working with operations, manufacturing, quality, sales and finance to get answers quickly
Tracking open requests and reporting on service trends




General administration to keep the team running smoothly
What you'll bring
Previous customer service experience, ideally in manufacturing, distribution, automotive or another product-based business
Strong administration skills, accurate data entry and close attention to detail
Excellent written and verbal communication, confident on the phone and clear in email
A proactive approach: you chase information, follow up and close the loop
The ability to work at pace and juggle competing priorities
Solid Microsoft Office skills; Syteline or similar ERP experience highly regarded
Availability to work full time, Monday to Friday, on site in Dandenong South
Full working rights in Australia
What's on offer
A stable, established business with a supportive team
A manager who values initiative and ownership
Immediate start available
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📌 Customer Service Representative (Melbourne)
🏢 Pace
📍 Melbourne