Care Partner Support Officer | Port Macquarie
This is a meaningful opportunity to join Australian Unity and support older Australians to live independently at home. As a Care Partner Support Officer, you'll work closely with customers, Care Partners and Clinical Care Partners to coordinate services, respond to enquiries and help ensure customers receive the support they need.
About the role
Permanent full-time opportunity offering stability and career growth
$***** per hour + Super
Monday to Friday, no weekend work (8:30am-4:30pm or 9:00am-5:00pm)
Based in the Port Macquarie office
Assisting Support at Home customers with their care and service needs
Supportive and collaborative team environment
What you'll be doing
As a Care Partner Support Officer, you'll help keep our care services running smoothly by coordinating workflows, supporting customer enquiries and ensuring key administrative activities are completed accurately and on time.
Key responsibilities include:
Support Care Partners and Clinical Care Partners with workflow coordination, customer reviews and service mobilisation
Assist customers with enquiries, service navigation and administrative support
Monitor workflow queues, referrals and customer requests to ensure timely action
Coordinate follow-up activities with families, providers, suppliers and internal stakeholders
Maintain accurate customer records and documentation across multiple systems
Support reassessments, care plan reviews and funding utilisation activities
Identify and escalation customer concerns, service risks and safeguarding matters appropriately
Contribute to audits, compliance activities,



quality initiatives and continuous improvement projects
Build positive working relationships across multidisciplinary teams to achieve great customer outcomes
What you'll bring
Experience in administration, customer service, healthcare, aged care or community services
Knowledge of aged care funding programs is advantageous
Solid organisational skills with the ability to manage competing priorities in a fast-paced environment
Experience supporting customers and resolving enquiries with empathy and professionalism
Excellent verbal and written communication skills
High attention to detail and commitment to maintaining accurate records
Strong technology skills, including Microsoft Office and customer management systems
Ability to collaborate effectively across multiple teams and stakeholders
Problem-solving skills and a proactive approach to identifying and coordinating solutions
Why join Australian Unity?
Additional leave including Community, Wellbeing and Deep Listening Leave
Career development opportunities and full access to LinkedIn Learning
Employee discounts across insurance, retail and travel partners
Fitness Passport with discounted access to 1,500+ gyms and facilities
Novated vehicle leasing options
14 weeks paid parental leave
Be part of a trusted organisation with over 180 years of supporting Australians
Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and mature-aged applicants. To view our Reconciliation Action Plan, visit: .
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📌 Care Partner Support Officer | Port Macquarie
🏢 Australian Unity
📍 Port Macquarie