Your role at Dynatrace
What's the role?
As an
IT Support Engineer
, you'll play a key role in keeping Dynatrace running smoothly day to day. You'll support our teams by solving technical issues, improving how we work, and making sure our tools and environments work, both for in office and remote staff members.
You'll be working as part of a global IT team, but with a strong local presence in Sydney. It's a hands-on role where no two days are quite the same, from troubleshooting devices to helping roll out new technology across the business.
What you'll be doing
Provide
end-to-end support
for IT incidents, service requests, and problems, ensuring people get back up and running quickly
Support employees via
chat, tickets, email, and video
, delivering a great support experience
Set up, maintain, and troubleshoot
laptops, mobile devices, and peripherals
(Mac and Windows environments)
Keep our
meeting rooms and collaboration tech
(e.g. Zoom Rooms) running reliably
Get involved in
local and global IT projects
like hardware rollouts, office moves, and new tech deployments
Create and maintain
clear documentation
to help scale knowledge across the team
Contribute ideas to
improve processes
and the overall workplace tech experience




What will help you succeed
What you'll bring
Around
1–2 years+ experience
in IT support, helpdesk or a similar role
A solid
customer-first mindset
and clear communication skills
Confidence troubleshooting issues and a willingness to
learn on the go
Hands-on experience with
Windows and/or
MacOS environments
and Microsoft 365
Familiarity with tools like
ServiceNow or Jira
(or similar ticketing systems)
Exposure to
device management tools
such as Intune, Autopilot, JAMF, or SCCM
Ability to work both independently and as part of a
global, distributed team
A flexible approach, with willingness to occasionally support across time zones
Why you will love being a Dynatracer
At Dynatrace, we're building a culture where people can do their best work. You'll join a supportive, collaborative environment where your ideas are valued and your growth is encouraged.
You can expect:
A
friendly, inclusive team
with a strong sense of ownership
The chance to work with
modern tools and technologies
Opportunities to learn, grow, and build your career in IT
A workplace that values
balance, flexibility, and wellbeing
Compensation and Rewards

📌 Technical Services Analyst I (Sydney)
🏢 Dynatrace
📍 Sydney