Job title:
Digital
Journey Optimisation Manager
6
-month secondment/max-term opportunity
You
'
re
a
data
-
driven,
digital content and optimisation expert with a passion for delivering personalised and engaging website experiences.
See yourself in our team
Sitting within the Digital Business domain, our team
is a hybrid
team of content managers, digital
producers
and journey optimisation specialists
.
We're
responsible for delivering market-leading digital experiences for our business customers across commbank.com.au
, the CommBank app,
NetBank
and other key digital assets.
Do work that matters
You'll
produce and optimise content to
ensure
it's
an exceptional, user
-
centred experience and drives
business outcomes.
T
o be successful in this role,
you'll
bring
strong data and website
content
experience
,
thrive in a hybrid, cooperative team and bring a proactive and hands
-
on approach to your work.
On any given day, you will:
Be
at the forefront supporting projects that deliver brand-new digital features and experiences via personalised, targeted communications
Own acquisition, engagement, and adoption journeys across the CommBank app, NetBank, and commbank.com.au
Drive end-to-end delivery of key digital experiences,



including targeted personalised messaging and A/B experimentation – from ideation to execution and measurement
Prepare regular and ad-hoc
reports, and
conduct in-depth analysis of key metrics as needed.
Identify
and drive key strategic initiatives
We're
interested in hearing from people w
ith:
A clear customer focus with proven digital and stakeholder management experience
Strong analytical and financial acumen
Experience with the Adobe Platform: Target, Experience Manager, RT-CDP, and Analytics
A passion for using AI and staying informed about current industry trends
Exceptional communication, influencing and negotiating skills
Proven ability to
identify
new business opportunities and deliver and own a strategy from
inception
through to execution.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply
through
Sidekick
to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 28/06/2026

📌 Digital Journey Optimisation Manager (Sydney)
🏢 Commonwealth Bank Of Australia
📍 Sydney