Digital
Content
& Insights
Manager
Permanent | Full-Time | Sydney | 50% office attendance required
You
'
re
a
data
-
driven,
digital content and optimisation expert with a passion for delivering personalised and engaging website experiences.
See yourself in our team
Sitting within the Digital Business domain, our team
is a hybrid
team of content managers,
digital
producers
and journey optimisation specialists.
We're
responsible for delivering market-leading digital experiences for our business customers across commbank.com.au
, the CommBank app, NetBank
and other key digital assets.
Do work that matters
You'll
produce and optimise content to
ensure
it's
an exceptional, user
-
centred experience and drives
business outcomes.
T
o be successful in this role,
you'll
bring
strong data and website
content
experience
,
thrive in a hybrid, collaborative team and bring a proactive and hands
-
on approach to your work.
On any given day, you will:
Interpret
data
,
user research
and SEO insights
to make recommendations
to enhance
content structure, user journeys, and overall user experience.
Write and edit concise, customer-friendly content in line with our digital style guide.
Design and
publish
content following digital best practice and accessibility guidelines
in
Adobe Experience Manager (AEM)
.
Define, monitor and measure key metrics and KPIs for continuous optimisation of our customer experiences.
Support the delivery of targeted content activities




and digital A/B testing in Adobe Target
.
Collaborate
with stakeholders and project teams to
lead the optimisation
of the business banking website and content experienc
e
.
We're interested in hearing from people w
ith:
Strong attention to detail, problem-solving skills and the ability to recommend best practice solutions for digital experiences
.
In-depth SEO, analytics, digital marketing and content writing/editorial experience
.
Detailed working knowledge of
AEM
as well as the broader suite of Adobe products
(Adobe Target
, Adobe Analytics
experience preferable)
.
Experience with conversion optimisation platforms (such as
Pega
, Adobe Target and Adobe Audience Manager) highly desired
.
Strong stakeholder management
,
oral and written communication skills
.
Experience working in an agile
environment.
A p
ositive
and
collaborative
mindset
with the ability to build relationships and influence others
.
A transparent customer focus and passion for improving the financial wellbeing of our customers
.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply
through
Sidekick
to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 04/07/2026

📌 Digital Content Manager (Sydney)
🏢 Commonwealth Bank Of Australia
📍 Sydney