About us
HammondCare provides expert aged care, home care, dementia
care
and palliative care for older people, regardless of circumstances, beliefs,
background
or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.
When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality,
religion
and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.
We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters.
It's
not just care.
It's
HammondCare.
The opportunity
The role of Admissions Coordinator
is responsible for
managing and driving our sales pipelines
for our Waratah residential site
. This includes sourcing and supporting prospective residents, and their representatives, and meeting occupancy targets
; as well as
partner
ing with prospective alliances
in care (
eg
hospitals, social workers, e
tc
),
communicating clearly
the services and benefits HammondCare offers.
Alongside local Residential Care Operations colleagues, the role will also work to ensure that prospective residents, and their representatives, understand the service delivery and financial costs associated with the provision of Residential Services.
The
Admissions
Coordinator will liaise with the residential management team to ensure the best possible decision can be made with respect to the admission of new residents.
This is a permanent
on-site,
full-time
role
based
at
our r
esidential
hom
e
in
Waratah
with the flexibility to work in
Cardiff
from time to time
.
The role also supports our Scone site and will require travel
to Scone once every three months
with
overnight
sta
y
s
.
An Australian Driver's licence and access to your own car is essential.
What we can offer you
We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:
NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)




Additional
leave purchase options and 14 weeks paid parental leave
Flexible working options
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing
resources
and webinars available through our Employee Assistance Program (EAP) for you and your family.
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
C
areer and professional development opportunities
Responsibilities
Drive and own the "enquiries to arrivals" process and pipeline, for potential residents into HammondCare Residential Care while delivering on occupancy targets
Proactive stakeholder and relationship management (internal and external)
The development and implementation of a streamlined, timely and positive experience for prospective
residents
journey into our Residential Care services in collaboration with the Regional Admissions Lead and together with the Residential Care Operations team articulate
HammondCare's
differentiated services to prospective residents and their representatives, communicating clearly the services and benefits HammondCare offers
Ensure that prospective residents and their representatives understand the costs associated with moving into residential aged care, and the different payment options that are available to them
Provide all necessary information to key stakeholders, to ensure the best possible decision can be made with respect to admission of new residents
Create streamlined and
timely
processes
in order to
understand prospective resident's, and their representatives
',
needs,
goals
and preferences and admit them to those HammondCare Residential services which best meet their needs
In consultation with Regional Admissions Lead,



actively implement and improve the enquiry to admission plans to meet Residential Services targets
Leadership and effective day-to-day management of the residential care, "sales"
pipe-line
for the site
Conduct surveys with our residents/families
Effectively promote our organisational reputation, driving occupancy levels and fulfilling our mission in consultation with the Regional Admissions Lead
Maintain robust and effective relationships with the Residential Care Operational teams, Marketing,
Finance
and other key internal and external stakeholders
Develop effective and efficient communications with prospective residents and their representatives
A
ctively develop regular networking with other HammondCare services and external related organisations (in local clinical and social networks) to promote Residential Care and
facilitate
clear referral pathways for prospective residents
Understanding and use of CRM systems to manage data and relationships
About you
Commitment to engage and align with
HammondCare's
Christian Mission, Motivation and
Mission in Action
At least 3
year's
demonstrated
experience in a busy administration role
Experience working in a sales capacity
Excellent communication skills, both written and oral
The ability to engage with external stakeholders and develop relationships to better promote
HammondCare
Ability to work independently and as part of a team
Empathy
,
compassion
and patience
with the ability to build rapport and trust
Financial acumen
Experience and knowledge of Aged Care fees and charges and be able to apply this to the preparation of resident
agreements
–
desirable
Experience working in the aged care section - desirable
Salesforce experience
-
desirable
If you are ready to make a difference with HammondCare,
Apply Now!
For any specific queries please contact
******
.
Pre- Employment Checks
All short-listed applicants will be asked to consent to a criminal record check and references.
HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.

📌 Admissions Coordinator (Australia)
🏢 HammondCare
📍 Australia