Servus Group is looking for an experienced plumbing professional to join our team as an Operations & Account Manager.This is a key leadership role responsible for managing one of our major plumbing maintenance contracts, along with a smaller portfolio of client accounts.We are looking for someone who understands plumbing because they have done it themselves, but who has progressed into leadership and is now equally comfortable managing people, clients, commercial performance and contract delivery.Servus Group is looking for an experienced plumbing professional to join our team as an Operations & Account Manager.This is a key leadership role responsible for managing one of our major plumbing maintenance contracts, along with a smaller portfolio of client accounts.We are looking for someone who understands plumbing because they have done it themselves, but who has progressed into leadership and is now equally comfortable managing people, clients, commercial performance and contract delivery.The RoleReporting directly to the General Manager, you will take ownership of the operational and account performance of a major Melbourne-based contract.You will directly manage a Plumbing Supervisor and Administrator, with your role focused on providing leadership, accountability and oversight rather than managing every job yourself.You will be the primary relationship owner for the client and need to maintain a strong understanding of what is happening across the contract at all times.Your responsibilities will include:Managing the overall client relationship and acting as the primary Servus contactLeading and developing the Plumbing Supervisor and AdministratorMaintaining oversight of high-volume reactive and planned plumbing worksMonitoring SLA performance, job progress and contract complianceManaging client issues,



escalations and performance meetingsReviewing financial and commercial performance of the contractReviewing and approving quotes and variationsDriving WIP and completed work through to invoicingMonitoring safety performance and ensuring issues are addressedManaging subcontractor and supplier performanceSupporting workforce planning, recruitment and performance managementIdentifying operational risks before they become larger problemsDriving continuous improvement across the contractMaintaining clear and regular communication with the General ManagerManaging relationships across a smaller portfolio of additional Servus clientsThis role will spend approximately 80% of its time focused on our major contract, with a minimum of three days per week expected on-site.About YouWe are looking for someone with a strong plumbing background who has developed into a capable leader and client manager.You will ideally have:Plumbing registration as a minimumSignificant hands-on plumbing experienceExperience in reactive/service and maintenance plumbingExperience working with high-volume work orders and SLA-driven contractsPrevious people-management experienceAccount management, operations management or business management experienceStrong commercial understandingExcellent verbal and written communication skillsGood computer and systems capabilityStrong attention to detail and follow-throughCurrent driver's licenceYou may already be working as an Operations Manager,



Contract Manager or Account Manager.Alternatively, you may be an experienced Plumbing Supervisor who has strong client-facing and commercial capability and is ready to step into a broader management position.The Person We're Looking ForTechnical knowledge is important, but how you operate is just as important to us.You will be someone who:Builds strong and respectful client relationshipsRemains calm and collected when things become difficultListens before reactingTakes ownership rather than looking for someone to blameLooks for solutions rather than reasons something cannot be doneCan have difficult conversations respectfullyHolds people accountable without micromanaging themCommunicates issues early and clearlyCan understand both the operational and commercial position of a contractFollows commitments through to completionIs comfortable challenging the team to continually improveWe want someone who can build trust with the client while maintaining high expectations internally.When something goes wrong, we expect you to understand the issue, take ownership and find a way forward.What We OfferCompany vehicleSenior role reporting directly to the General ManagerSignificant ownership of a major client accountOpportunity to influence how the operation performs and developsSupport from an established operations, finance and administration teamFor an experienced plumbing professional who enjoys leading people, building client relationships and taking ownership of an operation, this is an chance to move into a role with genuine responsibility and influence.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Senior Plumbing Operations & Account Leader (Melbourne)
🏢 Servus Group
📍 Melbourne