Company DescriptionAbout Novotel Surfers Paradise...Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by.
The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining.
We offer a relaxed, family friendly environment.
For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids' corner.
For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.
Job DescriptionAbout the role...We are seeking a Reservations All Rounder part-time position (minimum 30 hours per week) and casual to join our agile team.
In this versatile role, you will be the backbone of our reservations department, handling a diverse range of responsibilities to ensure seamless booking experiences for our guests.
As an all-rounder, you will support multiple functions within the reservations team while maintaining exceptional customer service standards and operational efficiency.Process and manage guest reservations across multiple channels, including phone, email, and online platformsProvide comprehensive customer support by responding to inquiries, addressing concerns, and offering solutions in a timely and professional mannerMaintain accurate and up-to-date reservation records in our booking systems and databasesHandle payment processing and verify booking confirmations with guestsCoordinate with other departments including housekeeping, front desk, and management to ensure smooth operationsManage cancellations, modifications,



and special requests with flexibility and attention to detailSupport team members across various reservations functions and provide backup coverage as neededIdentify and resolve booking discrepancies and guest concerns promptlyMaintain knowledge of room availability, rates, and promotional offeringsContribute to team goals and participate in continuous improvement initiativesexposure to group reservationsQualificationsAbout you...Proven experience in a reservations, customer service, or hospitality environmentProficiency with reservations management systems and booking softwareStrong verbal and written communication skillsExcellent organizational and time management abilitiesDemonstrated ability to multitask and prioritize in a fast-paced environmentProficiency with Microsoft Office applications and general computer literacyCustomer-focused mindset with a commitment to delivering exceptional serviceProblem-solving skills and ability to handle challenging situations calmlyAttention to detail and accuracy in data entry and record-keepingFlexibility and willingness to adapt to changing prioritiesKnowledge of the hospitality or travel industry (preferred)Experience using Opera Cloud, resaweb, ACDCAdditional InformationSo, when will you be joining us?
The Novotel brand is part of the Accor Group.
As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands.
Just a few of the perks include:
• Ongoing career and professional development opportunities
• A rewarding work environment
• Global discounts on hotel accommodation & Food and BeverageWhat's in it for you?
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including: Free staff meals during shiftGenerous ACCOR perks including discounted accommodation and restaurant'sA collaborative, vibrant cultureProfessional development opportunitiesA reward and recognitionWhat are you waiting for?
APPLY NOW!

📌 Reservations All Rounder (Gold Coast)
🏢 Accor
📍 Gold Coast