Job Category: Community Services and Development,Voluntary, Charity & Social WorkSafe Steps is the only 24/7, family violence response centre in Victoria, providing a "state-wide entry point" for victim-survivors of domestic and family violence.
Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.Our vision is safety, support and respect for all victim-survivors of domestic and family violence.Our practice is trauma-informed and guided by evidence.
We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.Job DescriptionTHE ROLEAs a Family Violence Crisis Specialist (Intake & Assessment), you will play a critical frontline role within Victoria's only statewide 24/7 family violence response service.This role involves providing telephone and web – based crisis support, conducting specialist family violence risk assessments, developing safety plans, and connecting victim – survivors to appropriate services and supports.
You will work within a collaborative, values – driven team and contribute to continuous improvement across crisis response services.Opportunities are available across weekend, evening and overnight shifts, making this an ideal opportunity for candidates seeking flexible part-time work while making a meaningful impact.KEY RESPONSIBILITIESDeliver telephone and web – based crisis intervention, information, and referrals to victim – survivors and service providersAssess and respond to family violence risk in line with the MARAM FrameworkIdentify immediate safety needs and determine appropriate crisis response pathwaysWork collaboratively within a multidisciplinary team to support effective service deliveryProvide crisis support, information,



and referrals to internal and external servicesMaintain accurate, high – quality client records in line with legislative and organisational requirementsParticipate in reflective practice, supervision, and continuous quality improvement initiativesUphold Safe Steps' commitment to inclusion, equity, and cultural safety for all communitiesDesired Skills and ExperienceKEY SELECTION CRITERIABachelor of Social Work or equivalent qualification, or willingness to work towards oneMinimum 3 years' experience in the specialist family violence sector or crisis – focused rolesDemonstrated experience in intake, screening, and risk assessmentStrong knowledge of the Victorian family violence system and referral pathwaysMARAM Framework training (or willingness to complete on commencement)Ability to work calmly and effectively in high – pressure, time – critical environmentsCommitment to Secure Steps' values of Integrity, Diversity, and EmpowermentCurrent Working with Children Check and willingness to undergo a National Police Check.Experience in telephone or web‐based counselling or crisis servicesExperience working in 24/7 or shift‐based service environmentsWHY JOIN US?
Be part of Victoria's only 24/7 statewide family violence response centreWork in a role that makes critical early – intervention safety decisionsSupportive supervision, reflective practice, and continuous trainingInclusive, values – driven workplace committed to staff wellbeingSCHADS Award Level 5 remuneration with generous salary packagingYour application will not be considered unless you provide a cover letter and a Resume.Safe Steps is an organisation committed to an inclusive and accessible workplace for all.
We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.
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📌 Family Violence Crisis Specialist (Melbourne)
🏢 safe steps
📍 Melbourne