Call Centre Officer - multiple NSW LocationsCustomer Service Officers required by a NSW Government Department in their shared services area.
This role will provide initial and the role assist in the recording and maintenance of the customer enquiries data base as part of the CRM.Multiple opportunities available in:Newcaste, Bathurst, Parramatta, WollongongKey accountabilities:Ability to deliver high quality customer service, through robust customer engagement in a high-volume contact centre environmentHandle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolutionMaintain knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.Maintain accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.Ability to confidently use multiple technology platforms and databasesMust adhere and meet to Contact CentreKPIson a daily and monthly basisCall Centre OfficerCustomer Service Officers required by a NSW Government Department in their shared services area.




This role will provide initial and the role assist in the recording and maintenance of the customer enquiries data base as part of the CRM.Multiple opportunities available in:Newcaste, Bathurst, Parramatta, WollongongKey accountabilities:Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environmentHandle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolutionMaintain knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.Maintain accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.Ability to confidently use multiple technology platforms and databasesMust adhere and meet to Contact CentreKPIson a daily and monthly basisKey skills and attributes you will require to be successful in this role include:Strong commitment to customer serviceDisplay resilience and courageManage self, including accountability and initiativeCommunicate effectivelyThink and solve problemsStrong technical experience, with the ability to use multiple technology platforms and databasesEssential RequirementsAbility to work on a rotating roster, Monday to Friday between 7:30am to 6:00pmMust be able to start on 11th January ****
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📌 Call Centre Officer - Multiple Nsw Locations (Sydney)
🏢 Total Resource Solutions
📍 Sydney