Build relationships.
Create opportunities.
Help people get more from their care.DANS In Home Care is looking for a Client Relationship Manager who can combine strong relationship-building skills with a genuine commitment to improving outcomes for clients.This is a growth-focused role with a difference.You'll build referral partnerships, connect with prospective clients and families, identify current opportunities and help existing clients better understand and utilise the services and funding available to them.At the same time, you'll work closely with our Care Partners and broader team to make sure growth never comes at the expense of what matters most: quality, choice and person-centred care.Client Relationship ManagerDANS In Home Care | Dubbo, NSWWhat you'll be doingGrowing our client communityYou'll build robust local referral networks, develop new business opportunities and turn enquiries into long-term client relationships.You'll:Build and strengthen referral partnerships across our communitiesGenerate new client enquiries and opportunitiesFollow up leads and support prospective clients through their decision-making journeyHelp turn enquiries into successful service commencementsMaintain a healthy pipeline of future opportunitiesIdentify emerging opportunities for DANS across regional NSWHelping clients get more from their servicesThis isn't about selling services people don't need.It's about understanding what matters to each client and helping them make informed choices about the supports available to them.You'll work alongside clients, families and Care Partners to:Understand client goals, needs and available fundingIdentify services that may improve independence, wellbeing and quality of lifeHelp clients understand the supports available to themIdentify unmet needs and opportunities to improve service utilisationSupport clients to make informed choices about their careCreating a great client experienceFrom that very first phone call through to commencing services, you'll help make the experience of joining DANS easy,



responsive and welcoming.You'll work across teams to improve communication, follow-up, onboarding and handover into ongoing service delivery.Building capability across DANSYou'll also help our client-facing teams become more confident having meaningful conversations about services and opportunities.That includes sharing knowledge, developing practical tools and helping our teams recognise where additional supports could genuinely benefit a client.Turning insights into actionYou'll keep an eye on what's happening across referrals, enquiries, conversion, onboarding, utilisation and service demand.You'll use those insights, along with client feedback and market knowledge, to identify:Growth opportunitiesService gapsBarriers to accessing servicesChanges in client demandOpportunities to improve the client experienceWho we're looking forWe're looking for someone who is naturally good with people and comfortable building relationships both inside and outside the organisation.You may have experience in business development, account management, client relationship management, community engagement, partnerships or aged/disability/community services.More importantly, you'll bring:Strong relationship-building and communication skillsConfidence developing new networks and partnershipsA proactive approach to following up opportunitiesStrong client service instinctsCommercial awareness without losing sight of the person behind the numbersThe ability to work collaboratively across different teamsConfidence using data and insights to identify opportunitiesA genuine commitment to ethical, person-centred growthWhy this role mattersFor DANS, growth isn't simply about getting bigger.It's about reaching more people, helping existing clients make the most of the supports available to them and ensuring people across regional NSW can access services that genuinely improve their lives.As our Client Relationship Manager, you'll be right at the centre of that.If you're a relationship-builder who loves creating opportunities, connecting people with the right supports and seeing those relationships turn into meaningful outcomes, we'd love to hear from you.
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📌 Client Relationship Manager (Dubbo)
🏢 D.A.N.S. Inhome Care
📍 Dubbo