Description
Shape complex commercial property claim outcomes
Build technical capability through coaching and advice
Work flexibly from Brisbane, Sydney or Melbourne
About the Role
As a Technical Specialist, you will provide trusted advice on complex commercial property claims, including events claims.
You will support escalated referrals, sensitive claims, significant events and complaints involving internal and external dispute resolution.
You will also coach claims professionals, deliver technical training and help strengthen claim quality across the team.
Working with leaders and stakeholders, you will identify risks, improve processes and support sound commercial, regulatory and customer outcomes.
What You'll Do
Provide specialist advice on complex commercial property claims, policies, legislation, processes and technical referrals
Support decisions and approvals within delegated authority, escalating risks and sensitive matters when required
Coach claims team members through side-by-side support, technical training, induction and knowledge sharing
Provide technical input for fires, floods, major losses and other significant events
Work with leaders to identify trends, capability gaps and opportunities to improve claim quality
Build effective relationships with customers, brokers, service providers, legal teams and internal stakeholders
Review and write knowledge articles
What You'll Bring
At least five years' experience managing complex commercial claims or working in a similar role
Completed or current ANZIIF studies, or an equivalent qualification
Strong commercial property claims knowledge, including policy interpretation, claim strategy and risk management
Sound judgement and analytical skills, with experience making commercial decisions within delegated authority
Clear communication, negotiation,



coaching and stakeholder management skills
Knowledge of multi-jurisdictional claims, strata, major loss or engineering claims would be valued
What You'll Enjoy
Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition.
Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid adaptable leave annually
Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 900+ retailers, Fitness Passport, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ****** for a confidential conversation.
To apply for this opportunity, please submit your application directly via the link provided.

📌 Technical Specialist (Brisbane)
🏢 Suncorp
📍 Brisbane