Standard8 Advisory is looking for a confident and capable Customer Relationship Manager to join our team in Toowong.
This is a collections and account management role where you will manage your own portfolio of accounts, speak directly with customers about outstanding balances and work with them to find practical repayment solutions.
Positive collections isn't just about making calls.
It requires knowing when to negotiate, when to listen, when to be firm and how to keep a conversation moving towards an outcome.Key responsibilitiesManaging your own portfolio of customer accountsContacting customers by phone, email and SMS regarding outstanding accountsNegotiating payment arrangements and other suitable repayment solutionsFollowing up missed payments and re-engaging customersUnderstanding customers' financial circumstances and identifying realistic solutionsManaging hardship matters and escalating disputes or complaints when appropriateMaintaining accurate account notes and documentationUsing investigative and skip-tracing tools to locate customers where requiredWorking towards clear individual and team performance targetsFollowing relevant legislation, regulatory guidelines and company proceduresAbout youPrevious experience in debt collection, credit control, financial services or a similar account management role would be highly regardedConfident and natural on the phoneConfident with technology and comfortable learning new systems,
software and AI-powered toolsCan build rapport with a wide range of peopleComfortable asking for payment and having difficult conversationsCan negotiate firmly while remaining professional and respectfulGood judgement and can adapt approach to different circumstancesOrganised and capable of managing a busy portfolio independentlyKeeps clear and accurate recordsMotivated by achieving results and earning performance bonusesUncapped performance-based bonusesOngoing training and supportClear KPIs and performance expectationsCareer progression opportunitiesSupportive, close-knit team environmentToowong office location within walking distance of public transport, cafés and shopsAbout usStandard8 Advisory is an Australian debt collection firm based in Brisbane, working primarily within the financial services sector.
We specialise in managing overdue accounts and working with customers to find practical and sustainable repayment solutions.
We combine experienced people with cutting-edge AI and automation technology to make collections smarter, more efficient and more effective.
Our technology supports our team with account management, customer engagement and day-to-day workflows, allowing our people to focus on the conversations and decisions where human judgement matters most.
We're a growing business that is continually looking for better ways to work, and we're looking for people who want to grow with us.Be careful - Don't provide your bank or credit card details when applying for jobs.
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