Full-time Permanent AssociatePosted 02 Oct ****DescriptionAbout the roleNetStrategy works exclusively in K–12 education.
We have supported over 400 schools across Australia for more than 40 years.
ICT is not a sideline for us, it is the business.
The people we hire are responsible for the technology that keeps schools running.
This role is built for someone who wants more than a standard helpdesk position and is ready to prove it.Day to day, you will be delivering ICT support across a portfolio of school clients troubleshooting, supporting infrastructure, and working within a structured service delivery team.
At the same time, you will be applying and developing real DevOps capability: automation, pipelines, and cloud infrastructure work that sits alongside the support function rather than replacing it.The balance will shift over time.
The role starts support-heavy and grows toward DevOps as your confidence and capability build.
What you bring on day one is a solid technical foundation and the curiosity to go further.
What you build from there is up to you.What you'll be doingThe role has two connected parts:ICT support and infrastructureProviding day-to-day ICT support across end-user computing, connectivity, and core infrastructure for school clientsTroubleshooting hardware, software, and network issues — working through problems methodically and escalating when neededSupporting server environments, identity management, and cloud-based infrastructureContributing to infrastructure projects alongside senior engineersMaintaining explicit, timely communication with clients and internal stakeholders when issues ariseKeeping technical documentation accurate and up to dateDevOps and automationThe DevOps component of this role is a growth layer, not a day-one expectation.
What we are looking for is genuine curiosity, some practical exposure, and the discipline to develop these skills in a structured commercial environment.
As you build confidence in the support foundation, you will take on progressively more DevOps work — with direction and support from the team.Over time that work will include:Building and maintaining CI/CD pipelines and contributing to Infrastructure as Code practicesWriting scripts to automate routine provisioning, system updates, and repetitive operational tasksWorking with workflow automation tools such as Power Automate, Rewst, and n8n to turn manual processes into automated onesGetting hands-on with container technologies such as Docker — building, modifying, and troubleshooting containerised workloadsContributing to monitoring, alerting,



and observability solutions for client infrastructureApplying AI coding tools to build proof-of-concepts and prototypes that can be matured into production-ready toolsProducing clear technical documentation and runbooks for handover and ongoing supportYou do not need to have done all of this commercially.
What matters is that you have touched some of it — through study, labs, or personal projects — and you want to develop it further in a real environment.Who we're looking forYou have been working in hands-on ICT support or systems administration for at least a year or two.
You are comfortable troubleshooting infrastructure issues independently, managing a ticket queue under pressure, and working directly with clients or end users who are not technical.
That foundation is not negotiable.What makes this role different is the DevOps layer.
We are not looking for someone who has done it all commercially.
We are looking for someone who has the support instincts already built and is actively developing their DevOps capability - through study, labs, personal projects, or early commercial exposure.
You understand why automation matters and you are already moving in that direction.What we're looking for:You have real, hands-on experience supporting infrastructure and end-user environments — not just observing or shadowingYou are familiar with the Microsoft stack that schools run on — M365, Azure AD or Entra ID, Intune — and you have administered it, not just used itYou work through problems logically, document what you find, and know when to escalateYou communicate clearly with people who are not technical — and you do not make them feel like they should beYou are actively building DevOps skills — scripting, automation, cloud infrastructure, or pipeline work — and you can point to something real you have done, even if it is outside of a commercial settingYou follow through.
If you say you will do something, you do itYou take the work seriously but do not need to be chased to do it wellSkills and ExperienceRelevant tertiary qualification in computer science, information technology, or software engineering, or equivalent practical experienceFoundational knowledge of networking, server environments,



and end-user computingFamiliarity with Microsoft 365 and cloud-based infrastructure, particularly AzureBasic scripting exposure (eg PowerShell, Python, Bash, or similar)Ability to troubleshoot and resolve technical issues methodicallyClear written and verbal communicationFull Australian work rightsAdvantageous:Microsoft Azure Fundamentals (AZ-900) or equivalent cloud certificationExposure to GitHub or similar version control toolsExposure to CI/CD tooling or Infrastructure as Code through study, labs, or personal projectsExperience with VMware, Hyper-V, or Azure virtualisation environmentsFamiliarity with ITSM tools or ticketing systems (ConnectWise is a plus)SNMP configuration and network monitoring platforms such as ZabbixWorking with APIs, and an awareness of emerging tooling such as Model Context Protocol (MCP)Experience in a managed services or multi-client environment (including internships or placements)ITIL Foundation — useful context for how technology services are managed and deliveredAny prior experience in or with a school environmentWhy NetStrategy?
We work in one sector.
That means the context you build here is deep rather than scattered.
You will understand schools — their operations, their rhythms, their risk profile — in a way that generalist IT providers never do.Across our school client base you will encounter different infrastructure configurations, different support challenges, and different automation problems — the kind of variety that accelerates a technical career faster than a single-site role ever could.This role has a clear path forward for the right person.
The support foundation builds the practical instincts.
The DevOps layer builds the capability that takes you further.Our ValuesOwn ItGo FurtherLift OthersStay GroundedHow to Apply:Please apply via the link above:Note: NetStrategy is not in a position to offer visa sponsorship.
Applications open to those with full Australian Work Rights.
Only shortlisted candidates will be contacted.
No recruiters please.Company OverviewFor over 35 years, NetStrategy has partnered with Australian K–12 schools to deliver technology solutions that enhance learning without adding complexity.
As the only wholly education-focused provider in the Australian market, we combine specialised IT support, consulting, and cybersecurity services with a collaborative approach that strengthens and uplifts in-house IT teams.
Guided by our values—Own It, Stay Grounded, Lift Others, Go Further—we continue to deliver trusted, education-centric technology outcomes.
#J-*****-Ljbffr

📌 Ict Support & Devops Growth In K–12 Education (Sydney)
🏢 NetStrategy
📍 Sydney