Specsavers Australia in Melbourne is seeking a Service Desk Team Leader to guide a seven-person team, manage escalations, and ensure high standards of service delivery.
You will report to the Service Desk Manager and drive performance against SLAs while maintaining solid customer focus.The role emphasizes coaching, knowledge management, and collaboration with key stakeholders to improve processes and onboarding of new services across IT operations.
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📌 Service Desk Team Lead - Lead, Sla Excellence & Coaching (Melbourne)
🏢 Specsavers
📍 Melbourne
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