Job Category: Management,The Brown and Hurley Group,Workshop / Service
Job Description
We are looking for a motivated and experienced Service Manager to lead our Service Department in this permanent, full time position.
This is an exciting prospect to lead a large, high-performing workshop within one of Australia's leading truck dealership groups.
You will be responsible for the day-to-day operations and profitability of the department, while coaching and mentoring the team, driving workshop performance, and building long-term customer relationships.
Based in our Townsville branch, you'll oversee a substantial workshop operation comprising a 1,700m2 workshop with 22 bays, including three full-length service pits.
With strong investment in our people, facilities and training, our team performs a diverse range of work in-house, including engines, drivelines, suspension, brakes, diagnostics and electrical repairs, ensuring no two days are the same.
What You'll Be Doing
Lead, coach and develop Technicians, Apprentices and Service AdvisorsEnsure exceptional customer service standards are maintainedCreate and maintain strong customer and supplier relationshipsManage workshop workflow, productivity and labour recoveryMonitor WIP, profitability and key performance indicatorsAchieve departmental goals within budgetEnsure repairs are completed to OEM standardsMaintain a safe, compliant and productive workshop environmentControl staffing levels, schedules and resource allocationVisit customers and suppliers regularlyManage warranty processes and departmental administration
What We're Looking For
Proven success as a Service Manager or similar leadership roleExperience within a truck, heavy vehicle,



agricultural or automotive dealershipTrade qualification as a Truck Mechanic or similar mechanical tradeStrong leadership and people management skillsExcellent customer service, communication and relationship-building abilitiesStrong organisational and time management skillsSound understanding of workshop KPI management, labour recovery and profitabilityKnowledge of Kenworth and DAF trucks (preferred)EQUIP knowledge (preferred)
About Us
The Brown and Hurley Group is one of Australia's leading truck and agricultural dealerships, with nineteen locations throughout Queensland and Northern New South Wales.
We are a family-owned business with 80 years in the industry, specialising in the sale and service of heavy commercial trucks and trailers, as well as agricultural and construction machinery.
We proudly represent some of the industry's leading brands and have built our reputation on exceptional customer service, quality workmanship and long-term relationships.
The Brown and Hurley Group has received numerous industry awards and is a trusted supplier to Australia's road transport and agricultural industries.
Why Join Us?
Competitive salary package with performance bonusesCompany vehicle and fuel cardLead one of the largest heavy vehicle workshop operations in the Townsville region22 service bays, dedicated component repair facilities and three full-length service pitsSignificant investment in equipment, tooling and workshop infrastructureStrong OEM and product-specific training programsVariety of work completed in-house, including engines, driveline, suspension, brakes and electrical systemsCareer development opportunities within one of Australia's leading truck and agricultural dealershipsHealth and wellbeing support programs plus retail, banking and health insurance discountsSupportive team culture where you're treated as part of the family
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📌 Service Manager (Townsville)
🏢 Brown and Hurley
📍 Townsville