This is a full-time position based in Batemans Bay NSW with weekly attendance at all three clinic sites at Bega, Narooma and Batemans Bay.The Regional Practice Manager is responsible for the day-to-day operations of Katungul's Batemans Bay, Narooma, Bega and outreach clinics.
The role leads and manages the practice administrative functions and provides direct oversight of the practice administration staff.
This role coordinates day-to-day administrative health service activities.This role is the primary point of contact for resolving day-to-day operational issues across each health service, referring clinical matters to the GP/RN team and escalating complex practice concerns requiring strategic decisions to the Clinical Services Manager.
*This role is only open to applicants who identify as Aboriginal and/or Torres Strait Islander.
Being an Australian Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification required to undertake this role and is authorised in Section 14(d) of the Anti-Discrimination Act **** (NSW).
What you'll be doingWork Health and Safety managementCustomer service management and complaint managementBuild the capacity of the practice administration teams at each siteClinic facilities coordination, maintenance and improvementsProvision of quality and timely practice support for GPs and visiting providersPractice Management System management, data and metrics reporting, training and improvementMaintain practice policies and procedures to ensure quality and safety including for accreditationMedicare and chronic disease prevention and managementPeople management,



staff development and performanceWhat you'll be doingCustomer service management and complaint managementBuild the capacity of the practice administration teams at each siteClinic facilities coordination, maintenance and improvementsProvision of quality and timely practice support for GPs and visiting providersPractice Management System management, data and metrics reporting, training and improvementMaintain practice policies and procedures to ensure quality and safety including for accreditationMedicare and chronic disease prevention and managementPeople management, staff development and performanceWork Health and Safety managementWhat we're looking forConfirmation of AboriginalityTertiary qualifications in Practice Management are desirableEligibility for Certified Practice Manager (CPM) credentials through the Australian Association of Practice Management is desirablePrevious experience in Practice ManagementDemonstrated experience working with Aboriginal and Torres Strait Islander health services, clients and community and providing culturally appropriate care and servicesDemonstrated experience in and ability to coordinate services across multiple providers and sites in a busy frontline service setting is essentialDemonstrated ability to develop, establish and monitor systems,



processes and procedures to achieve and maintain accreditation is essentialDemonstrated ability to train and mentor new staff in the range of practice administration functions is essentialProven successful experience in leading and managing work teams in a multidisciplinary setting is desirableDemonstrated experience in managing and leading teams, fostering a collaborative and high-performance cultureExcellent written and verbal communication skills, with the ability to effectively communicate complex concepts to diverse stakeholdersExperience working with Indigenous communities and stakeholdersExtensive knowledge of Practice Administration, Medicare and reporting processes in a general practice setting is essentialDemonstrated knowledge of Closing the Gap and the Chronic Disease prevention and management cycle of care is desirableProven knowledge of the challenges of Aboriginal health across the far south coast and factors in delivering programs in regional and remote settingsLocal knowledge of health services and referral pathwaysWhat we offerCompetitive negotiable salary + Super + NFP Salary Packaging.NFP Salary Packaging: save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.A culturally responsive work environment.We support ongoing learning through training opportunities and professional development.Additional paid leave during the Christmas/New Year office closure period.Further informationIf you have any questions or would like further information please contact Sue Brownlowe, Clinical Services Manager, via email .
Closing DateApplications will be reviewed as they are received up to 4pm Friday 20 November ****.
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📌 Regional Practice Manager (Batemans Bay)
🏢 Katungul Aboriginal
📍 Batemans Bay