Location: Melbourne - CBD and Inner Metro suburbs
Reference: VG/DJ****OCTOBER****
The Victims of Crime Commissioner is an independent statutory appointee with responsibilities across the Victims' Charter Act **** and the Victims of Crime Commissioner Act ****.
With the support of our Office, the Commissioner advocates for the recognition, inclusion, participation, and respect of victims of crime throughout the justice system.
We embrace diversity and strive to have a workforce that reflects the community we serve – we also know that our work has the greatest impact when it is informed by diverse experiences and perspectives.
We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background.
We strongly encourage Aboriginal people, people from culturally and linguistically diverse backgrounds, and people with disabilities to apply.
We strive to build and maintain an inclusive workplace that brings out the best in our people and we support flexible work arrangements.
If you think you can do the job and would be a good fit for our organisation, we'd love to hear from you!
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
For more information on our recruitment process, please visit justice.vic.gov.au/careers
Lead investigations that help uphold the rights of victims of crime.
Guide a team through sensitive complaints and complex cases.
Help shape fairer services across Victoria's justice system.
Use your skills in a role with hybrid work options.
Ongoing,



full-time role earning 116,413 - $140,849 per year, plus super.
About us
The Victims of Crime Commissioner is an independent statutory officer who advocates for victims of crime in their dealings with the justice system and government agencies.
This means the Commissioner is not part of government or other agencies in the justice system.This means the Commissioner is not part of government or other agencies in the justice system.
What you will do
As senior complaints and investigations officer, you will lead reviews of complaints under the Victims' Charter.
You will help victims of crime raise concerns about justice agencies and support services.
You will:
lead fair complaint assessments and investigations, interview witnesses and review evidence
guide your team to provide respectful support that recognises the effects of trauma
prepare clear investigation plans, reports and letters to support the Commissioner's work
improve complaint handling, manage workloads and build strong working relationships with agencies
identify system-wide problems and use complaint trends to help shape changes.
About you
You do not need a mandatory qualification for this role.
Your tertiary qualification in law or a related field would be well regarded.
You should also have:
experience managing administrative investigations with a focus on people's needs




skills in writing and editing clear reports and letters, working independently and with others
confidence using case management and electronic document systems
people leadership and problem-solving skills, ideally with experience supporting people affected by trauma.
To learn even more about this role, please read the position description.
If you have any further questions, feel free to email Lina Christou at .
Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply.
Learn more about our Aboriginal workforce strategy.
SIGNIFICANT INFORMATION:
Child safe statement of commitment
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people.
We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality.
Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon.
We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
Applications close Thursday 19 November **** at *****pm
#J-*****-Ljbffr

📌 Senior Complaints & Investigations Officer (Melbourne)
🏢 Victims-of-Crime-Commissio
📍 Melbourne