A fantastic opportunity is available for an ambitious and enthusiastic Repayment Solutions Specialist to join the team at On Deck Capital Australia Pty Ltd.
This is a key position within the OnDeck Operations Team.
You will be primarily responsible for providing outstanding customer service and supporting our customers with their repayments, bringing a strong customer-centric focus.Who are we?
Named as one of Australia's Top 5 employers with under 100 employees, for the last 5 years OnDeck has grown to become one of Australia's largest locally owned online small business lender's.At OnDeck, we are changing the way business owners borrow money by combining our passion for small business with cutting-edge technology.
We evaluate businesses based on their actual performance, using real time data which enables us to say "yes" more often, to more business owners, faster than traditional lenders.
We have helped thousands of small business owners across Australia access short term, unsecured finance to drive their business growth and enable more opportunities.The team you'll join...Our passion and mission in Operations is to provide small businesses and internal stakeholders with an amazing credit delivery and servicing experience.
We work hard as a team to build and operate the most frictionless and scalable environment for small business credit delivery and service.
We continuously invest in people, automation through technology, and efficiency through process optimization.
Our team thrives on our culture – We are passionate about having fun, being open and empowering team members.A Repayment Solutions Specialist is responsible for...Taking and making high volume outbound and inbound phone calls and contribute in maintaining a high inbound answer rateEducate customers on our solutions to address their arrears balance and assess financial hardship applicationsHandling customers objections and finding ways to mitigate their concernsDemonstrate high degrees of diligence and accountability in managing your own portfolioEffective note taking on all customer interactions and inputting into CRM systemsBuild rapport with our customers to identify reasons for arrears, and negotiate a resolution in a respectful mannerAdhere to all internal and external policies & processes,



including legislative and regulatory requirementsSupport other team members with ad hoc duties that are vital in achieving departmental goalsA fantastic opportunity is available for an ambitious and enthusiastic Repayment Solutions Specialist to join the team at On Deck Capital Australia Pty Ltd.
This is a key position within the OnDeck Operations Team.
You will be primarily responsible for providing outstanding customer service and supporting our customers with their repayments, bringing a strong customer-centric focus.Who are we?
Named as one of Australia's Top 5 employers with under 100 employees, for the last 5 years OnDeck has grown to become one of Australia's largest locally owned online small business lender's.At OnDeck, we are changing the way business owners borrow money by combining our passion for small business with cutting-edge technology.
We evaluate businesses based on their actual performance, using real time data which enables us to say "yes" more often, to more business owners, faster than traditional lenders.
We have helped thousands of small business owners across Australia access short term, unsecured finance to drive their business growth and enable more opportunities.The team you'll join...Our passion and mission in Operations is to provide small businesses and internal stakeholders with an amazing credit delivery and servicing experience.
We work hard as a team to build and operate the most frictionless and scalable workplace for small business credit delivery and service.
We continuously invest in people, automation through technology, and efficiency through process optimization.
Our team thrives on our culture – We are passionate about having fun,



being open and empowering team members.A Repayment Solutions Specialist is responsible for...Taking and making high volume outbound and inbound phone calls and contribute in maintaining a high inbound answer rateEducate customers on our solutions to address their arrears balance and assess financial hardship applicationsHandling customers objections and finding ways to mitigate their concernsDemonstrate high degrees of diligence and accountability in managing your own portfolioEffective note taking on all customer interactions and inputting into CRM systemsBuild rapport with our customers to identify reasons for arrears, and negotiate a resolution in a respectful mannerAdhere to all internal and external policies & processes, including legislative and regulatory requirementsSupport other team members with ad hoc duties that are vital in achieving departmental goalsWho you are:Previous experience in customer-facing roles (e.g. sales, customer service, collections or call centre)Have a positive attitude, are team oriented, social and fun to work withDetailed orientated with strong analytical and intuitive investigative skillsAbility to manage multiple tasks and prioritize workflowsOutstanding communicator with the ability to handle fast paced, dynamic interpersonal environmentAbility to solve practical problems and interpret a variety of instructions furnished in oral or written formFlexible and adaptable to changePersistent and resilientWilling to learn and take on feedbackProficiency in Microsoft Suite, including Word, Excel, Outlook and TeamsExperience using Salesforce is desired but not essential as on the job training will be providedA driven to win and self-motivated mentality to exceed the daily, weekly and monthly KPIsWhy work for OnDeck?
Where do we begin?
There's plenty of reasons we've been named an Australian Top 5 Employer four years running!
To name a few, at OnDeck, you will:Literally change the landscape of small businesses one conversation at a time!
Have a meaningful impact on the company's future, and share in the rewards accordinglyWork in an inclusive, rapid-paced environmentWhat we offer you:An open-minded, collaborative workplace, which will both challenge you and celebrate your work.Hybrid Work Model – option to work from home 1 day per weekFully stocked kitchen with snacks and drinksRegular team building eventsOngoing health & well-being initiativesGreat CBD location
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📌 Repayment Solutions Specialist (Sydney)
🏢 WorkTrybe
📍 Sydney