Medical Receptionist - Maternity Leave Cover
Medical Receptionist – Maternity Leave Cover
6 Month Fixed-Term Contract | 76 hours per fortnight | Monday to FridayCommencing November ****
Join a Trusted and Established Skin Cancer Clinic
Skin Clinic Robina is a busy, well-established skin cancer and cosmetic clinic providing high-quality, evidence-based care to patients across the Gold Coast and surrounding regions.
We are looking for an experienced Medical Receptionist to provide maternity leave cover for a period of six months.
This is a hands-on front desk role, working as part of a close-knit reception team alongside our nursing team, doctors and Practice Manager.
You will play an important part in making sure our patients have a welcoming, qualified experience and the clinic runs smoothly each day.
This position is 76 hours per fortnight, Monday to Friday, between 7:30am and 5:30pm.
Key Responsibilities
Provide a welcoming and professional experience for patients, in person and over the phone
Answer incoming calls, and provide patients with accurate information about our skin cancer and cosmetic services
Manage appointments, registrations, patient enquiries and payments
Manage and respond to patient emails and enquiries
Manage waitlists, referrals, recalls and patient communications (including SMS) to help keep our appointment books full
Maintain accurate patient records, including electronic filing and scanning, and patient confidentiality
Complete end-of-day banking and Tyro settlements
Assist with Medicare / DVA billing requirements
Liaise with insurers, employers,



solicitors and other external stakeholders when required
Assist with promotions and patient communications as required
Provide administrative support to doctors, nurses and management, and assist with other tasks as required to support the smooth running of the clinic
Follow clinic policies and procedures
Maintain the presentation and cleanliness of reception and shared clinic areas
About You
You are an experienced medical receptionist who is confident, organised and comfortable working in a busy clinical environment.
You will be someone the team can rely on to keep the front desk running smoothly.
To be successful in this role, you will have:
Previous experience as a medical receptionist within a general or specialist medical practice (essential)
Experience using Xestro Practice Management Software or similar medical practice management systems
A strong understanding of GP Medicare/DVA billing
Excellent communication and interpersonal skills, with the confidence to communicate effectively with patients, doctors, nurses and other health professionals
Strong organisational skills and attention to detail
The ability to manage competing demands and remain calm and professional in a busy environment
The ability to handle patient enquiries and concerns calmly, and to escalat(e) to the Practice Manager when needed
A professional, friendly and empathetic manner, with a strong commitment to providing an exceptional patient experience
Professional presentation and a high standard of personal and workplace professionalism
The ability to work independently while also contributing positively to a close-knit team
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📌 Medical Receptionist - Maternity Leave Cover (Gold Coast)
🏢 Skin Clinic Robina
📍 Gold Coast